MACS
Thursday, August 18, 2022 6:15:50 PM
Paging Shana... Paging Shana... Customer Service Representative Extraordinaire...

Please report this to your IT department:

http://www.cigarbid.com/Forum/c/posts/m/4682595/Couldnt-get-on-forum-for-over-a-week#post4682595 

Too many redirects errors... and quite a few of us are experiencing this. I am using a Chrome browser. Not sure about everyone else.

This page isn’t workingwww.cigarbid.com redirected you too many times.

Try clearing your cookies.

ERR_TOO_MANY_REDIRECTS

frankj1
Thursday, August 18, 2022 7:05:34 PM
I blame Florida
MACS
Thursday, August 18, 2022 7:35:17 PM

I blame Florida

frankj1 wrote:

Florida... where the cool guys go. Come on down, Frankie. It's warm down heeyah!

frankj1
Thursday, August 18, 2022 9:06:02 PM

Florida... where the cool guys go. Come on down, Frankie. It's warm down heeyah!

MACS wrote:

It's hot here now...

how far are you from Dunedin? Miiiiight be visiting friends this Winter.

Sunoverbeach
Thursday, August 18, 2022 10:29:24 PM
Google says 3.5hrs
frankj1
Thursday, August 18, 2022 10:43:47 PM
not gonna walk there!
Sunoverbeach
Thursday, August 18, 2022 10:51:18 PM
Well of course not. That's a lot of chafing on that third track
frankj1
Thursday, August 18, 2022 10:54:03 PM

Well of course not. That's a lot of chafing on that third track

Sunoverbeach wrote:

yet still better than bread crumbs when trying to get back home

Ram27
Friday, August 19, 2022 11:10:49 AM
Now serving # Fortee NEIN. [ram27bat]
rfenst
Saturday, August 20, 2022 8:32:30 AM

Welp... Now I am a liar. How many times have I told a complaining noob that customer service does not monitor these forums, and here comes ShanaC...

Thanks a lot.

Stogie1020 wrote:

You think my PM and emal to her might have worked? If so, I can push on a little further (softly) to figure out who truly is in charge of the forum to to get a definitive, official answer...

accmi
Saturday, August 20, 2022 9:56:58 AM
I just wish the company, or whoever is hiding behind the keyboard and phone line would be transparent with us, and at least reply to numerous customer service requests regarding existing and paid for orders that are just not getting shipped, and no phone calls being answered, new customer, and this would probably be my 1st and last order from this establishment.
bgz
  • bgz
  • Herf-A-Holic
Saturday, August 20, 2022 10:02:18 AM
You know... there's a price for the deep discounts on gurks ...

The price is you have to come in here and admit to us you overbid on gurks.

8trackdisco
Saturday, August 20, 2022 10:22:30 AM

I just wish the company, or whoever is hiding behind the keyboard and phone line would be transparent with us, and at least reply to numerous customer service requests regarding existing and paid for orders that are just not getting shipped, and no phone calls being answered, new customer, and this would probably be my 1st and last order from this establishment.

accmi wrote:

I get your point, however, it is a supply and demand issue. There are a ton job openings out there and not as many willing workers. If you would be interested in working for Cigarbid, spending 8+ hours a day answering calls from cranky FOGs and newly entitled and demanding millennials bitching at you about their cigar issues, let Shana know and she can get an application out to you.

Transparency is always preferred, but some hands are tied. Employees sharing too much about what is going on behind the scenes can get them in hot water- especially if the signed a non disclosure agreements.

Think Shana did a great job posting here with the information she did share. That and subsequent communications provided that transparency, but at a cost.

If you are posting here, you aren't answering emails and phone calls.

If you are answering emails, you aren't answering phones or posting updates here.

If you are answering phones, emails and posting here doesn't get done.

It is an imperfect world with all sorts of supply and demand problems.

You'll beg for these days of inconvenience if China moves across the water and takes out Taiwan and we get into it with the PRC. Stoplights, water and electricity could potentially be a mess in the USA.

Take these cigar inconveniences as a First World Problem and a blessing.

8trackdisco
Saturday, August 20, 2022 10:24:17 AM

and this would probably be my 1st and last order from this establishment.

accmi wrote:

I'd happily suggest you do that.

-One less customer complaining.

-One less person bidding against me.

-One less person whining here.

Um, I mean.... You'd be missed.

bgz
  • bgz
  • Herf-A-Holic
Saturday, August 20, 2022 11:01:03 AM
What he's trying to say is...

Don't let teh door hit you in da azz on da way out.

DrafterX
Saturday, August 20, 2022 11:03:37 AM
Thank you come again... 😟
accmi
Saturday, August 20, 2022 11:10:24 AM
I get all your points, however, if those are a fact, not just another opinion, since nobody from this company did reply to confirm any issues, items we bid on showing stock available, should either be showing out of stock before allowing bids, or at least have some decency not to charge our credit cards until ready to ship, or if not able to ship within reasonable timeframe, or not in stock after we win the auction that shows in stock, to let us know, and let us cancel our orders, instead of saying that orders can not be canceled by the buyers. My point is simply that it’s better to have fewer happy customers, then a lot of unsatisfied and never returning ones, and then all the ones that are upset by being outbid on stuff they feel they paid too much for, can have it all to themselves, and wait for whenever company feels like they want to ship their items, there are plenty others like cigars.com that don’t play these games, and ship as promptly as they promise, if not sooner, yes, you do pay little more, but for 1st quality cigars, not mostly seconds, bottom line is - you do get what you pay for.
bgz
  • bgz
  • Herf-A-Holic
Saturday, August 20, 2022 11:16:57 AM

I get all your points, however, if those are a fact, not just another opinion, since nobody from this company did reply to confirm any issues, items we bid on showing stock available, should either be showing out of stock before allowing bids, or at least have some decency not to charge our credit cards until ready to ship, or if not able to ship within reasonable timeframe, or not in stock after we win the auction that shows in stock, to let us know, and let us cancel our orders, instead of saying that orders can not be canceled by the buyers. My point is simply that it’s better to have fewer happy customers, then a lot of unsatisfied and never returning ones, and then all the ones that are upset by being outbid on stuff they feel they paid too much for, can have it all to themselves, and wait for whenever company feels like they want to ship their items, there are plenty others like cigars.com that don’t play these games, and ship as promptly as they promise, if not sooner, yes, you do pay little more, but for 1st quality cigars, not mostly seconds, bottom line is - you do get what you pay for.

accmi wrote:

Lol, yes, you should shop at cigars.com or cigarsinternational.com and pay full retail...

That'll show em.

accmi
Saturday, August 20, 2022 12:48:34 PM
Not trying to show anyone anything, have been for years, and will continue shopping at Cigars.com, by the way, most prices there for 1st quality, not seconds, are still way under full retail, I’ll not comment on cigarsinternational.com, as most of you probably already know, and those who care, take your time and do your due diligence.
italiamia
Saturday, August 20, 2022 12:51:57 PM
I have several orders that have yet to ship and it’s been quite a while now. This has never happened before. Usually the cigars ship the following day shortly thereafter. I Emailed twice to check if there is a problem with no response and also called. Nobody answers the phone ever. All I want is brief communication as to the status of the order.