This experience is unacceptable.
In my mind it should go like this...
Week one: car accident.
Week two: Adjuster evaluates the car and deemed it as totaled.
Week two + two days: Check is in the mail for fair market value minus deductible. I'm sure they have tables or using Kelly Blue Book to determine fair market value. It's not rocket surgery. Prolly 15 minutes of paperwork to do.
We had it towed to the place they recommended back in week one for assessment. They determined it was totaled on week two. Why do they have to tow it to another place different places for assessment and add an additional week?
They assessed it as totaled on week two. We're not haggling or disputing the assessment, just cut me a check so we can move on.
I had one of my commuter cars in a fender bender (kinda similar thing, clipped by a guy cutting me off while he was trying to merge into commuter traffic, took out my bumper and passenger side quarter panel but was still drivable with some duct tape to hold the bumper in place). The other party was deemed at fault so it was on his insurance. Two days later the adjuster was at my house to evaluate the damage, determined it was totaled and a check was mailed to me within a week.
BuckyB93 wrote: