MrsSledn
Wednesday, February 1, 2006 4:28:00 AM
I decided at Zach's last baby wellness visit, we were switiching doctors. Myself and hubby had had enough! They are not thorough enough, hardly took time to really see him, and the office was constantly changing doctors on him. At that last visit, I ask what I need to do to have his records transfered to a new doctor. She hands me forms. Okay no problem...

He is coming upon three years old, so it's that time again. I call a new pediatriction referred to me. They tell me they need his records first, ask about my insurance, we talk about the hours, blah blah blah. I get off the phone, thinking wonderful.

I pull out that paper work I stuffed away almost a year ago and start to fill it out. Mark this, fill out that, check that. They need proof I am his parent. I think to myself, what they going to do, take my blood? LOL I call the "old" office to ask a few questions and find out alas, they don't have pediatrics in the building anymore. Um, how about contacting the patients and letting them know?! Now I feel my blood simmering a bit. And find out I have to pay for my own sons records?! So my simmering blood is starting to boil. This wonderful woman tells me that the person who does the record copying only comes in on Wednesday's from 9 to 11am. And for me to bring the forms in then. Otherwise I will have to wait for weeks to a month. I am beyond boiling now and vent all my pent up anger of the mistreatment of my son.

So today I have the "pleasant" experience of having to drive 45 minutes to visit my son's old doctor's office. Can you tell I am just overjoyed by this?

Liz62803
Wednesday, February 1, 2006 4:44:00 AM
Clive and I had to pay 10 bucks for a copy of Sterling's medical records. The other day I spent over an hour waiting to get in to see the doctor - I then spent maybe 10-15 minutes with the physician's assistant - who just looked at what was wrong with Sterling and then wrote out a prescription and I was on my merry way sighs.

Then I go to Walgreens and drop off the prescription..the girl says it will be ready by 8:30pm, my step dad goes to bed at around 7 so I knew we'd have to wait till the next morning to get it. Around 8 or so I get an automated message saying the prescription had been delayed...didn't say for how long or anything so I'm thinking the next morning. So we get there a little after 9 and the lady says it wasn't in stock but the delivery would be in later and the prescription would be ready by 3:30pm so around that time my step dad goes over there and gets told it won't be in till today at 3:30. He has them call another Walgreens store and they are all out too ugh. He really needs this prescription and it really ticks me off - if they would have told me straight out that they didn't have it in I would have just gotten the prescription back and taken it somewhere else where I could have gotten it right away 😞 hopefully he won't need any other prescriptions before we leave or I'm going elsewhere for it.

andytv
Wednesday, February 1, 2006 5:02:00 AM
don't get me started.
MACS
Wednesday, February 1, 2006 5:40:00 AM
Liz? Why would you go to Walgreens and not the local Naval Hospital?

1) Free prescriptions

2) They pretty much have everything in stock at all times.

They aren't the most efficient joint, but you'd have waited MAYBE 2-3 hours vice 2-3 days.

MACS
Wednesday, February 1, 2006 5:42:00 AM
Oh... and MrsSledn? I have not the disposition to put up with people like that.

Your blood was boiling... I would have erupted.

I worked as a cashier when I was in HS for 3 days before I got fired. I'm not a people person.

Liz62803
Wednesday, February 1, 2006 7:32:00 AM
Shawn,

I don't drive and if it's not within 10 minutes from my front yard I won't have my step dad take me and I think it would be about 30 min or more to get to Portsmouth at least the way my step dad drives and traffic. Walgreens is about a five minute drive from where I am living it is just convenient - and since Sterling has been on Clive's insurance he hasn't had to pay for prescriptions either.

GDColson
Wednesday, February 1, 2006 1:47:00 PM
I know my wife is really happy with our kids' pediatrician. He always takes time to play with, talk to the kids for a little bit. The only time we really have to worry about getting an appointment is in early fall, when everyone is bringing their kids in for school physicals...but I think that's probably normal.

I'm just sad that my wife's OB just went on indefinite leave to be able to spend more time with her kids. She was truly a blessing to us. My son almost came at 30 weeks, but she managed (barely, and with a LOT of drugs) to stop the labor. My wife was pretty much out of it for 3 days with all the meds they used. She didn't know how critical it was...the hospital admins wanted to helicopter her to another hospital, because the hospitals NICU was full. Her OB convinced them to give her more time to stop the labor...she told them if they put her on a helicopter, she WAS going to have that baby and it would be on their heads. She was absolutely wonderful. Thank goodness we aren't having more kids, I don't know who she would even go to.

wvwa34
Wednesday, February 1, 2006 1:53:00 PM
Bite my tongue!!!! Im w andy on this 1!!!!!
MrsSledn
Thursday, February 2, 2006 5:01:00 AM
MACS, I did at the end of the call. I started my rant on how they have done us and my son wrong with his visits and with the billing and such. Wes knows I can stay patient with these numbskulls for only so long. But he says that's why he has me deal with them, he has no tolerance for stupidness like this.

I drove out there yesterday morning. I speak with the woman at the desk and tell her what I am there for. Explained everything that happened on the phone the previous day. First she says the records will be sent by carrier at no charge to the new doctor. I ask her about me taking them. She's like, oh you can do that too. I ask how much? She said no charge since they are going to another doctor. Then she tells me the records would be ready the following day. And I looked at her and said, "Are you sure?" "I will not drive another 45 minutes for them not to be ready and I need them at the new office ASAP." She looks around and says she will do it, but it will take a bit. I say fine and leave. Get my car washed, visit one of my senior neighbors I used to live across the street from. I go back, and they are all ready. How's about that? Finally a nice ending. I was so overjoyed I stopped and picked up the family McDonald's for lunch, LOL!

bassdude
Thursday, February 2, 2006 7:50:00 AM
We just switched pediatricians. We had a great Doc then he went back to Pakistan to take care of his parents. He took his time and talked to the kids. They really liked him. The person who took his place we used for 2 years. While she is friendly she is not a good Doc. She has missed several things the kids have had. the other Doc in the office is greta but the kids don't like him.

So we switched 1 month ago. The kids love their new Doc - yeah, we have already been multiple times - and she takes her time with the kids. There is no rush and the office is brand new state of the art. My wife has made 3 same day appointments already with no problem. It is really nice when they do not rush you and take time to speak to the kids.