Unforeseen circumstances cause every business to make adjustments from time to time ... the more organized and well-functioning the business is, the fewer unforeseen circumstances will arise ... what distinguishes the better organizations from the rest of the herd is their ability to make the requisite adjustment with the greatest degree of relative ease and the least discomfort to all concerned ...

Again, let me say that based on my experience, Cigar Bid / Cigars International does a superior job of taking care of customers and deserves compliments rather than criticism for their customer service ...

I don't consider it inappropriate to discuss a problem with an order here. As a matter of fact, the creation of this thread has given me a new respect for Cbid. Not only do they and have they ALWAYS made good on an error. They watch their online forums and pay attention. This problem was resolved in....what...less than 24 hours.
Excellent explanation Gonz. I just like the fact that every time they mess up, they send out a box of Arturo Fuente Hemingways. Way to go Cbid!

Hey guys and gals, we attaboy the CB/CI folks when things are great and should be allowed to "bitch"
whenever they are not great........."We are Family"!!!
Charlie

I disagree. This person complained before he called customer service. They fixed his problem from this thread. If he would have spent 10 seconds extra to search for "Customer service" on this forum he would have found that this place has excellent customer service and he could have called a 1-800 number to fix his problem.
If he would have expended 10 seconds worth of effort and called customer service he would not have had to make the thread.
Look at the volume of auctions her every day. Plus the web and catalog orders. I bet they temporarily lose stuff often. I lose stuff on my desk at work! It always shows up by the time I need it.
Backorder does not mean we are breaking our contract.
If you are too lazy to make a phone call you shouldn't show off your laziness here.
They should've sent him some broken ones!

Getyourown,

Why dont you take 10 seconds and get your own head out of your own a@#

I think that CI's response time was excellent, however my point is valid, it is not good business practice to offer something for sale (and ready for delivery) when you do not know for sure that you have the product.

As Michael Buffer would shout into the microphone, "Let's get Ready to Rummmmmble"!!!!!!!

Charlie

10, 9, 8, 7, 6, 5, 4, 3, 2, 1
Pop, So are you gonna get your cigars?



I thought so!

I truly hope so.
Time will tell.

It goes pop?

Pop as in snap,crackle,pop or pop as in BANG! pop?

As Arthur Bremer said, "How many things go right in this crazy world?"

I have had 1 back order, on one 5 pack, out of say... 3 or 4 HUNDRED 5 packs. 0 boxes on back order out of 30 or 40 boxes. That tells me that Cbid /Cigars International is on their game. Inventory management is not easy, not with the volume of cigars they move each week.

I've had one back-order on a item that I had forgotten even bidding on, so when it came in the mail, it was a great surprise 😎

I just won another bid...man I love this...

lol ... just posted a response to cigarsmoke's lament regarding his 'winning' bids .... I'm trying to imagine how or whether a similar scene willl play itself out at e-Chick's house ...

Methinks probably not, but it's amusing to note the contrast ... lol ...

way to go, e- ... what'ja pick up on to add to your stash?

A nice hammered pewter cigar case...holds 5. I think I need it!

Accessorithze Baby! thas what I alwayth thay! LOL

Just kidding! If you what it? you should have it!

Truth is you should have ran while you still had a chance.We're all doomed...doomed I say!

BTW I could use a nice flask,that is if you've got room on your CC! LOL

LOL... should be "If you WANT it? you should have it!"

I think it's "POP!" like a cork.
Either way, the count down did bring some extra anticipation.
I'll have to try that next time...

Yes, it sounded like one of those pop guns with a cork and string. My head has since returned to that warm and comfy area.