Gary R.
Thursday, September 10, 2020 9:28:43 PM
How do I contact celticbomber?
MACS
Thursday, September 10, 2020 9:39:40 PM

How do I contact celticbomber?

Gary R. wrote:

Click on his name in this thread... select 'send private message'. There ya go...

Mr. Jones
Thursday, September 10, 2020 9:43:14 PM
Ummmm onnnn eeeeeennnnnnnn veeee-toe

Ummmm onnnn eeeennnnnn...

muramos
Friday, September 11, 2020 1:04:12 AM
I had won 5 Shorty Diesel Rage Cigars this past week. I was sent 5 regular Diesel robusto cigars instead. I was hold today for 2 hours and 15 minutes with Cigarbid customer service with no answer. I have sent an email to customer service. Is this new with Cigarbid? Errors have not happened to me in the past with Cigarbid.

:-&

Palama
Friday, September 11, 2020 1:20:28 AM

I had won 5 Shorty Diesel Rage Cigars this past week. I was sent 5 regular Diesel robusto cigars instead. I was hold today for 2 hours and 15 minutes with Cigarbid customer service with no answer. I have sent an email to customer service. Is this new with Cigarbid? Errors have not happened to me in the past with Cigarbid.

:-&

muramos wrote:

Unfortunately you’re not the first, nor will you probably be the last with a mis-shipment issue. 🤬

Search the forum to see other examples and how they were resolved. 😲

Or, as I‘ve heard, contacting the Customer Service Elevated Response Manager, CelticBomber, may bring about a quicker resolution.

Good luck!

hogrdr
Wednesday, February 3, 2021 11:51:07 AM
iin three days of trying i haven't been able to get a response from anyone, not acceptable from any company under any circumstance, 30 minute holds on phone, no response to any e-mails, my time iis more important than this, guess its time to just smoke the wrong cigars i got and buy from someone else from now on.
DrMaddVibe
Wednesday, February 3, 2021 12:02:35 PM

iin three days of trying i haven't been able to get a response from anyone, not acceptable from any company under any circumstance, 30 minute holds on phone, no response to any e-mails, my time iis more important than this, guess its time to just smoke the wrong cigars i got and buy from someone else from now on.

hogrdr wrote:

Some days you bite the bear and some days the bear bites you.

opelmanta1900
Wednesday, February 3, 2021 12:19:35 PM

iin three days of trying i haven't been able to get a response from anyone, not acceptable from any company under any circumstance, 30 minute holds on phone, no response to any e-mails, my time iis more important than this, guess its time to just smoke the wrong cigars i got and buy from someone else from now on.

hogrdr wrote:

Honestly, that's probably your best bet...

Very few people on this forum actually purchase cigars here... we are well over a year into this pandemic and no other cigar site seems to be plagued with the issues CI has had since last March...

If I had to guess, they're not fixing them... not today, not tomorrow, not ever... they've probably made a considerable amount of money by simply not shipping cigars that they've already charged people for...

If I were you, I would keep the cigars and contest your credit card charge... the dishonesty coming from this company over the last year started off being funny... now it's become disgusting...

RLoaeza
Wednesday, February 3, 2021 12:25:31 PM
I am also having issues getting a response after an unrecognized charge on my card and cigars not being shipped. Am I out of luck?
Palama
Wednesday, February 3, 2021 12:27:17 PM

I am also having issues getting a response after an unrecognized charge on my card and cigars not being shipped. Am I out of luck?

RLoaeza wrote:

Dispute it with your credit card provider, wait till this pandemic chit settles down and then revisit CBid. Customer Service was top-notch prior to March last year.

opelmanta1900
Wednesday, February 3, 2021 1:09:10 PM
Every other cigar site has managed to get their stuff together since the start of covid.... how is it conceivable that cbid hasn't managed to?

Short answer: just like their borderline illegal shipping fees, cbid has learned to make the bulk of their profit in charging people for cigars they will never receive...

tonygraz
Wednesday, February 3, 2021 3:00:38 PM
Call the toll free hotline for help ---888-388-2683. They answer the phone within a few minutes and try hard to help everyone with their problems.
CheapPrick
Wednesday, February 3, 2021 5:04:31 PM

Every other cigar site has managed to get their stuff together since the start of covid.... how is it conceivable that cbid hasn't managed to?

Short answer: just like their borderline illegal shipping fees, cbid has learned to make the bulk of their profit in charging people for cigars they will never receive...

opelmanta1900 wrote:

You got that right.. I got charged over $50 for shipping one stinking box. Not box of 20, but box with multiple 5 pax, 10 pax, singles, etc.

I thought.. "Holy schneikies! If I had paid more than $1 per cigar, I'd be pissed...

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