I won a bid and was sent the wrong cigars. I contacted cbid through email and was sent the correct cigars and a pre-paid return label. That's when I noticed that the pre paid label was only $1.95 not the $ 3.95 I paid to have them sent south. Is it cheaper to ship north or did Joe Pesci nail it in Lethal Weapon when he said "YOU GET F***ED IN THE DRIVE THRU". Just food for thought..

Shipping and HANDLING. Mail order often costs at LEAST a couple $ for taking the item off the shelf and putting it in the box.

Then I guess I'll send them a bill for my handling charge since it was there screw up to start with.

Mr. Wilson,

Thanks for the note and I hope to clarify the confusion. You are correct that our base shipping fee for a 5-pack is $3.95. We ship lightweight items to our customers via Priority-Mail. We have found that Priority-Mail is more reliable (and less damage occurs) than with First Class service. Priority Mail service starts at $3.50 for a 2-lb package. For lightweight packages, it is still more cost effective than UPS. We tack on $0.45 for handling (the box, peanuts, labor, etc.)

However, when a problem occurs and a lightweight package (one 5-pack, one torch lighter, etc.) must be returned back to us, we use First Class postage. We're willing to take a risk on damage or loss ourselves, but we're not willing to take that same risk for packages sent to our customers.

I hope this helps and feel free to email us at [email protected].

- Trish

Trishhh. Thanks for setting me straight ..Every once in a while I go numb and need some prodding. LOL

now THATS customer service...

Trish is the greatest, she is actually the one who helped me originally. I would love to run around yelling "I got a spanking from Trish" but Im afraid my wife might get jealous.

My wife would be jealous. And to your credit you took your spanking like a man!

I had a problem with a damaged item. Trish handled it immediately. Any concerns I ever had about having my sticks shipped were elimenated. It was truly "no hassle". Thnx, Jef

I also got some damaged merchendise one time...I cannot say enough about the great customer service here. Todd

I have spent a significant amount of money here and have never had a (problem except for that pain in the ass cigsmoke) cj

whenever i have a problem, cbid always includes a small gift as an apology. so far i have received a torch ligher, a double bladed cutter, a 20 % discount on my next order, not to exceed $10.00, but that's fair. (some of you guys might order a bunch of stuff and that wouldn't be right.) the nicest surpirse gift i got was a cigar i had not smoked before, something called a coa anniversary

After a while, it all makes sense. I was the same way at first KTH.

Nice to see ya Trish. You folks at the co. should stop by for some chat more often.

and my complimentary 911 was delivered last week, thanks CB!

I Have Met And Spent Some Time Around C Bid.C Bid Is In Close To Were I Live.You Will Half To Look Long And Hard To Find A Better Bunch Of People!
I Must Stop And See The New Place.
Keep Up The Good Work And Play Nice Boys And Girls!

Wow ... that must have been hard. Capitalizing each word, i mean ... hehehe!