Look darlin It does not matter that he offered, if it was handled properly the first time it would not have been an issue and it would not have been known by the rest of us. I have no doubt it will be handled properly now, either by you or by one of many generous botl's here. The fact it came to light is not a feather in the cap of the swedes. I am just an ol grandpa who thinks things should have been handled in a much better way, and would have made cbid look alot better in the eyes of everyone

now I need customer service... this is crap

[sarcasm]

Trish, thanks for taking care of Joe.

Group hug?

Trish, no joke this AM. Put the 50$ on my acct, No BS really. I'll be traveling to Ohio tomorrow but check PM when I can.

This is unnecessary, as we came to a different agreement. She offered quite a better deal than this, which I thought was too generous, and I counter-offered.

Either way, it's settled.

Sure, it should have gone to C/S first. But, the way it was handled once public- some soldier negotiating to pay for something he didn't order- is b.s. Let him keep it. Tell him just to pass the stuff out to others. Who gives a crap. He's honest.

But no, CBID keeps posting on the matter itself. Then another BOTL form Afghanistan chimes in and says he had a problem too. Doesn't look good at all, CBID.

And then, some state-side BOTLs step up and offer to pay to make it right and to go away fast. But, CBID ignores them. Stupid move. CBID would have had its money and let the others feel good about doing something nice and good. Now I bet they are a bit offended or the like. See where this has gone yet?

Loss of customer confidence. Loss of good will. New stories of botched customer service.

So, still wanna negotiate? How about this: Cbid apologizes publicly to the soldier on this very thread; Cbid apologizes to those whose donations were refused; Cbid admits if screwed up royal; and CBID now gifts the soldier a few free boxes of cigars to pass out to everyone he meets in Afghanistan.

And in return, The honest soldier simply says "thank you."

While I appreciate the support, I'd really rather this didn't happen. I made the mistake initially of bringing this into the open, when it should have been kept private. I did offer to pay for the merch, and that's what I intend on doing. It's the right thing to do, regardless of what other people think. My friends will be benefiting from the smokes, so why should anybody else (besides me) pay for them?

Again, thank you for your support, but it's entirely unnecessary. I have no ill-will toward any of the CBid staff, nor do I expect any type of appology from them. It's an honest mistake, and they are a company in the business of making money. I understand that. While giving away product might seem like a noble thing to do, it could set a precedence that will, ultimately, cost the company money. Regardless of the impact that money actually has on their bottom line, it's still an impact. Again, they are a business.

Please, everyone, I'd like to just pay for these cigars at an extremely reasonable price. It's really not that big of a deal at this point.

Thank you again, everyone.

-Joe

rfenst is right, "I" am PO'D. I tried and offered Twice.

There was no need to take you up on your offer GrayBeard, generous as it was. I thank you and the others who also offered for it. But it is unnecessary as we came to a satisfactory agreement.

I apologize to all of you for the dismay.

Thank you. We certainly try to help.

Outta cheese?

Glad it's resolved I guess.

Feel better?