midmofan
11 years ago
Well the post office just screwed up my delivery . Despite Cbid having the address correct, the package was (using the post office supervisor's own term) "mis-thrown." That means instead of being tossed into the bin for MY address at "####side Street" it went into the bin for "####dale" street.

Double bad was that the carrier on the "dale" route is brand new and didn't read the package to notice the mistake, so when there was NO 1234 "####DALE" instead of seeing the package was really supposed to go to 1234 ####SIDE (or maybe not even knowing there WAS a ####side ) he marked it as "undeliverable to that address" and had it sent to be returned to Cbid!

Post office trying now to intercept the package but no word yet.

Meanwhile I call up cCbid to let them know what is up and - lo and behold - I get Shauna! I asked if she was THE Shauna from the board and she was! She is very nice and has my account marked so that if the shipment gets returned they will first call me up (since may be outof town) and then will re-ship a FRESH order since the original cigars are going be messed up if they are in the heat we have been having in the back of a truck especially with no humidification for would will likely be a total of couple of weeks.

Shauna was great to talk to and I let her know who I was online. Said she liked the blendlab reports.

Big cheer for Shauna, big boo for the post office.
hc1984
11 years ago
Shauna is excellent and she will do everything in her power to make sure that we are taken care of. She has been nothing but a pleasure to deal with when others have been the opposite. Been shopping strictly on Cbid for 2 years on this and another account. Kudos to you Shauna and keep up the wonderful job that you do on a daily basis.
TMCTLT
11 years ago
Bummer to hear of your order being so " well traveled " but nice to hear about the Great service you received here, my personal experience in dealing with the folks there has been wonderful!
Burner02
11 years ago

Bummer to hear of your order being so " well traveled " but nice to hear about the Great service you received here, my personal experience in dealing with the folks there has been wonderful!

TMCTLT wrote:





+1
tamapatom
11 years ago
Shana has been great customer service on orders of mine. A real customer advocate. Notwithstanding other issues.
chazbo
11 years ago
Can't imagine how many orders they ship daily. Like Christmas every day at Cbid. Keep up the good work!
Shout out to great customer service🇨🇮
11 years ago
Bravo SHANA Bravo!!!!=d>
banderl
11 years ago

Shana has been great customer service on orders of mine. A real customer advocate. Notwithstanding other issues.

tamapatom wrote:




Danger Will Robinson!
Speyside
11 years ago
Nice to see a post about how good Customer service is here.
shaun341
11 years ago

Shauna is excellent and she will do everything in her power to make sure that we are taken care of. She has been nothing but a pleasure to deal with when others have been the opposite. Been shopping strictly on Cbid for 2 years on this and another account. Kudos to you Shauna and keep up the wonderful job that you do on a daily basis.

hc1984 wrote:




Bidding with 2 accounts baller!
dstieger
11 years ago
I'd prolly accidentally snipe myself
hc1984
11 years ago
Yup gotta keep my Tatuaje and Herrera Esteli obsession in check somehow
hc1984
11 years ago
Dstieger hasn't happened yet but I've learned the lesson of being drunk and then coming on to bid
tamapatom
11 years ago

Bravo SHANA Bravo!!!!=d>

Damarie@Cigarbid wrote:


So is DaMarie wielding THE hammer in her avatar????? Scary.
victor809
11 years ago
Damarie is Kathy Bates?!?!?!?
11 years ago
Yup it's the ban hammer. Who wants to join THE club? [sarcasm] [whip]
ShanaC@CigarBid
11 years ago

Well the post office just screwed up my delivery . Despite Cbid having the address correct, the package was (using the post office supervisor's own term) "mis-thrown." That means instead of being tossed into the bin for MY address at "####side Street" it went into the bin for "####dale" street.

Double bad was that the carrier on the "dale" route is brand new and didn't read the package to notice the mistake, so when there was NO 1234 "####DALE" instead of seeing the package was really supposed to go to 1234 ####SIDE (or maybe not even knowing there WAS a ####side ) he marked it as "undeliverable to that address" and had it sent to be returned to Cbid!

Post office trying now to intercept the package but no word yet.

Meanwhile I call up cCbid to let them know what is up and - lo and behold - I get Shauna! I asked if she was THE Shauna from the board and she was! She is very nice and has my account marked so that if the shipment gets returned they will first call me up (since may be outof town) and then will re-ship a FRESH order since the original cigars are going be messed up if they are in the heat we have been having in the back of a truck especially with no humidification for would will likely be a total of couple of weeks.

Shauna was great to talk to and I let her know who I was online. Said she liked the blendlab reports.

Big cheer for Shauna, big boo for the post office.

midmofan wrote:



Glad I could help Don! Give me a call or shoot me an email if the post office doesn't or can't intercept the package.

Your blendlab reports are great, thorough and very detailed. Are you trying them all?

Again, thank you for your kind words.
ShanaC@CigarBid
11 years ago

So is DaMarie wielding THE hammer in her avatar????? Scary.

tamapatom wrote:



Yeah, she can be quite scary. LOL
tamapatom
11 years ago

Yeah, she can be quite scary. LOL

ShanaC@CigarBid wrote:


YES, MA'AM![salute]
midmofan
11 years ago
Well, the tracking shows the package is now in Indianapolis, guess it's heading back home....
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