Normally I get pretty good customer service from CI., but they really dropped the ball this time.

A cigar I have wanted to buy has been on backorder for some time. Late Thursday night I get an email saying they are in stock. As usual CI tries to be funny and apologizes in the email for the back order but assures they have ensured that "the product you want is in stock and ready to ship, when you want it." Nothing in the notice about limited quantities, need to hurry on this one, etc.

In Las Vegas all week so don't see the email until Friday and can't do anything about it until Saturday. When place the order, the page for this stick says in stock, the order page says in stock and I get a confirmation email that says in stock.

This morning I check to see if I have a tracking number and it says "Backordered" Talked to an unhelpful CR who said "things sell out."

Well, yes they do, but why was it showing on the web page "in stock?" She said they don't update things on the weekend. Well that's pretty pee-poor in this day and age, especially for an outfit like CI, but where then is the notice that you don't update things on the weekend so something that says "in stock" might actually be out? She said my email would have told me it was out of stock.

Ah, but my confirmation email said In Stock. She clearly did not believe me about that until she finally looked it up and hemmed and hawed about I would eventually get notice.

Asked to speak to a supervisor. She couldn't transfer me because they were on the phone. I said I could hold, but she said I couldn't do that. Said someone would call me back.

Did get a call back from a person supposedly a supervisor. She gave a different story. She said they DO update the website on the weekends, but that the confirmation emails get sent out before they actually go and pull the cigars so that, if a mistake was made and they don't have enough stock, the "In Stock" order confirmation has gone out before they really have confirmed YOUR order is in stock.

I told her what the first CR said about no updating and was told the first CR was wrong.

I noted that nowhere on the website or the email does it talk about the "in stock" problem. Nowhere does it note that when it says "in stock" it might not be really in stock because it hasn't been checked yet.

Of course computer glitches can happen and they can get a ton of orders in in a short time but how they handle this is not very good.

My suggestion was not to send out the order confirmation email until, gosh, you know, the order has actually been confirmed. She said she would pass that suggestion along.

what would you like me to do?

^ Quit being facetious.

it's one of the very few things I'm any good at.....not sarcasm, however

nvm...I wouldn't quit if even if I knew how

Hmmmmm, let me think on that and I will get back to you....

MY HEAD HURTS FROM READING THAT O.P.
COMPLAINT.

I WILL TAKE AN IBUPROFEN NOW AND TAKE A NAP

quit complaining

Stop trying to buy rare cigars here. To high priced and rarely are the reare available. LOL

What cigars you looking for? Maybe I have some and can send ya some?

Several choices that I can see:

1. Don't read a post that was clearly a complaint from the heading on down.

2. Don't risk more headaches! Avoid reading ANY forum or board since much of it is always a complaint about something. Hard to believe you survived the great "93 Rated La Perla Habana" threads!

3. I can pass on to you dstieger's offer of "what would you like me to do." perhaps he can give a nice neck massage, they do wonders for headaches.

4. Quit complaining about complaining!

http://www.webmd.com/heart/news/20150710/fda-warning-nsaids-heart_risks 


I have posted when things are good with service at Cbid and CI and when things are bad. Useful for everyone to know that they don't actually check to see if you order is in stock until after they have sent out a confirmation that your order is in stock.

I hear that the SSG can resolve complaints about complaints.

Eh.......CS is generally OK here, and there.
i don't "count" my cigars until I have them in my hand, regardless of what the vendor tells me............and then, I have to double check to be sure I got the right ones.
On average, about 6% of my orders have issues (which includes this place, the mothership and little sister.)
The other auction place I frequent has yet to make a mistake...........with about the same number of orders.
:-k

Who do you complain to about how the SSG resolves complaints about complaints? 🙂

Ask Mr. Jones......he is our resident expert.

Um......why not just lost an IS thread dude?

I'll hold off on telling mom. For now.

If that thread hurt your head just think what yours does to us........and you might want to follow your own advice.

You complain to Director Comey. Mr. Jones has explained this already, please retain the info provided. No one likes to be asked the same question over and over

What cigars are you seeking that are sooooo hard to get a hold of?

Let me guess, you were ordering the new Camacho Crybaby

I heard it was AF curly head it's a girl cigars he was trying to find.

It's those damn Ave Maria Lanceros...

5 Vegas Panty Liners