I feel so used...

Salmoneye wrote:

LOL. Guess you can't expect to be the noob without taking some some ball bustin' from the locals

Howie22 wrote:

my buddy wanted to know what was going on, so he went down to the CI store in person... he said the CI sign has been replaced with one of those neon light-up signs that says "Biggest Pastie Store East of the 'Sip" and there was a midget in a tuxedo out front handing out fliers and yelling obscenities about tassels...

opelmanta1900 wrote:

My orders were placed starting on Feb 16, All my orders should be processed daily. Spoke to customer service and they said to check back on either on Feb 24th or 27th for update, unbelievably in my mind how an IT dept could screw things up that much. They did say they would give me free shipping but I just need my cigars.

jsuliven wrote:

I can only imagine the number of complaints CS is getting via e-mail, phone, semaphore, smoke signals, and maybe even snail mail...

This is not their fault. Whomever is running their IT department is to blame. They did an "update", it was an unmitigated disaster, but they will eventually get it straight. I'm sure the ladies in CS would appreciate your patience in this matter.

Good day.

MACS wrote:

Even though you're like a genius, and stuff........... fixing nood handles takes a professional touch.
If us azzhats could even begin to guess what the fix would be, well, then we wouldn't need a noop handle-fixer.
And my gawd, from the looks of the Class of 2017 so far..............we needs lots of handle fixin.

KingoftheCove wrote:

Thanks Macs. Quite a storm indeed.

ShanaC@CigarBid wrote:

Thanks Macs. Quite a storm indeed.

We shut down the web on 2/10 to basically switch internal processing systems.

The switch messed up a few things online; sizes missing, search not alphabetized, order history not updating to state the status of the orders, automated emails not being received, etc.

The IT department as well as our Warehouse has been working since 2/10 to get back on track.

More and more orders are shipping daily. The IT department is fixing issues daily.

Emails are behind, I apologize. Calls have long wait times, I apologize. We are doing our best. Many of you know this is not how CigarBid.com normally runs.

I thank you greatly for your continued patience while we get this sorted out.

ShanaC@CigarBid wrote:

Welcome! Thanks for stopping by. Do you mind if we tighten your name up a bit to Saliva?

Stick around Saliva, the blue waffles will definitely make a man like you drool.

cameroon wrote: