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frankj1
Herf-A-Holic Topic Starter

8 years ago

3 week ago I left a voice mail for customer service. no reply
a week later I left an e-mail. no reply.

for the last week I have been unable to access the site.

seem to recall that they may have been bought, I am trying to find out if they will repair/replace my cutter that has a damaged blade. it was a gift from Mikey and I really like it.

anyone been in touch with them recently?

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DrafterX
Herf-A-Holic

8 years ago

I heard they were banned.. 😟

Thunder.Gerbil
Herf-A-Holic

8 years ago

Palio was sold a year or so ago to Quality Importers. I believe they will honor the warranty on the old cutters and IIRC, they are still offering it on the new ones. I would try calling Quality Importers customer support 954-602-5637.

Mrs. dpnewell
Herf-A-Holic

8 years ago

Frank,

If you can't get satisfaction, I have around a dozen of them that I got here for dirt cheap. I'll be glad to mail you a couple.

David (dpnewell)

frankj1
Herf-A-Holic Topic Starter

8 years ago

thanks all...you too Drafter

ZRX1200
Herf-A-Holic

8 years ago

I heard the best way to sharpen them is to wrap aluminum foil around Victor's pecker and cut it a few times.

Ewok126
Herf-A-Holic

8 years ago

I heard the best way to sharpen them is to wrap aluminum foil around Victor's pecker and cut it a few times.

ZRX1200 wrote:

Yeah but I heard that leaves the cutter smelling like rotten taco meat. [gonzo]

frankj1
Herf-A-Holic Topic Starter

8 years ago

Thunder.Gerbil wrote:

Thanks, Adam.

Eventually I got around to calling. Nice guy named Julio calls me back next day, yadda yadda yadda…
got a replacement in the mail today.

Think I mailed it to them 10 days ago, included a $7 check, so very swift turnaround. Haven't used it, I can tell it's not quite up to the quality that Mikey sent me several years ago, but have to report a satisfactory experience.

and it says Lifetime Warranty in the new box too.

Mrs. dpnewell
Herf-A-Holic

8 years ago

frankj1 wrote:

Agreed. I was picking them up here for $4-$5 each, and won a bunch. No where near as good as the original ones. If they want $7 to send them back under warranty, then the ones I have are now "throw away" cutters.

David (dpnewell)

mikey1597
Herf-A-Holic

8 years ago

#10

frankj1 wrote:

Just saw this,,,, damn internet cutters.

frankj1
Herf-A-Holic Topic Starter

8 years ago

#11

Just saw this,,,, damn internet cutters.

mikey1597 wrote:

Mikey!

I loved that Palio you sent, I don't know how or when the blades chipped. Must have been on a thick, woody vein or the like...

yours had more weight, snapped smoother, may have even been able to handle a larger ring gauge. Haven't used the new one yet, I'm sure it works, but I'll miss the quality.

Good to see ya, bruddah! Still teaching?

shaun341
Herf-A-Holic

8 years ago

#12

Chinese manufacturing now most likely, but I probably bought one of the same quality. I heard Xikar was selling sometime this year or late last year and wanted a lifetime cutter and was not sure if I could still swap my Xikars out so I bought a Palio just in case not knowing they were sold until I read this thread. Sad part is in college business courses they teach that Chinese manufacturing is cheaper and better than domestic. I beg to differ but what do I know.