I have an order that has been processing since April 6th. I've spoken with customer service twice. Is this the same turnaround that others are experiencing? I do understand that they are operating in a challenging time so not trying to disparage them just curious what others are experiencing.

I heard they won't ship to people with the Covid.
No sense wasting good cigars.

Cant imagine taking 2 weeks to process. Something wrong here. I don't get replies from emails either.

I noticed overseas shipping has slowed but the processing turnaround is quick.

My orders have been taking longer than usual, but that's understandable given the circumstances. The April 2 order was delayed only a day or two, and the April 16 order is still processing. I'm figuring they're up against it, so I'll wait a while longer before inquiring...

Well.....
They are most likely understaffed somewhat.
Lots of folks can’t buy cigars at B&Ms currently...........so guess where they’re buying?

End result........more orders, less peeps working...........then add shipping delays from various carriers.....and........ voilà.........
your chit gonna take a while.
I just hope folks go back to da B&Ms when this is all over.............don’t need more azzhats bidding up my chit.

I won a FreeFall item the other weekend with my shipping day on Thursdays. Although shipping was delayed a bit, got it yesterday. It was only one box of cigars so easy to pick and pack. Did your order contain a mix of products.

I did have a mixed order not sure if that is what is holding it up. Have not received any sort of notification from them.

I did have a mixed order not sure if that is what is holding it up. Have not received any sort of notification from them.

if you have issues receiving orders...maybe you shouldna enlisted...

If you want some real action call 877-2274-669 and ask for Franklin - he will fix things.

MIA since 2004?
you don't say a word for 16 years and NOW you show up?

Now, when the cigar industry is diligently protecting us by killing the 'rona from their entire inventories with Clorox wipes...one...cigar...at...a...time, twice a day with half the crew furloughed and the other half on ventilators?
And you think they should stop and box up your 5er of half price Villagers right away?

by the way, 16 years and you never wrote, you never called.
You're mother and I were worried sick, as if you gave a chit until your order was late.
Where's my cigars waaaaah?

Well guess what. I'm glad we named you Sassy. You've grown into it.

sassy was the one that got dropped on the head...

Heh heh....

I've Plat out not had any issues with timely shipping.

My wife is still ordering me around so the giving orders part is still in tact. Recieving.... they are getting here. Acting on.... now that is the issue

screw receiving.
we're gonna defer, kick off, and take the wind at our backs in the first and fourth quarters.

[argh]



I'm sadly disappointed that I have to come in here and tell him WRONG FORUM!!!

I have no problem issuing orders....


FIX ME ANOTHER drink byotch!!

🌫

I ordered a box of HdM Epi #1 and Juan Lopez Sel #1 on March 1. Never got 'em... they have reshipped and I am hopeful.

Of course I ordered from an overseas vendor, so... not CBid.