Would be nice if you had an issue if they would reply to messages sent via their web site or even answered the phone. I have called 3-4 times over 3-4 days and have hung up after being on hold for over an HOUR

Hang in there. We are still in a pandemic.

Know what else would be nice?

Rainbows, unicorns and lollipops.

Some places have a special club to join so you are first in line if you have a problem.

For a quicker response try calling 888-388-2683.

I wish these serial complainers would just take the "drink everything under the kitchen sink" challenge and be done with it...

I had my order stop because my credit card was frozen, but with the next day i updated in the cigarbid website and they have not put the order through. I received an email to call them but they mentioned nothing about the credit card which I knew it was the reason. I tried to call a few times but the wait was too long. I pull four tickets and nothing. why have an online customer care when nobody looks at it. why in this day and age does one need to make a phone call when a simple email or ticket can be used? Did I mention they have a good credit card to proceed? do you think they would check?

So did your card ever thaw out ? Why don't you find out who owns the company and call the man in charge. You can't really believe anyone here can or wants to help you.

I heard there is a CS issue

I am trying to locate my order. My tracking number shows that UPS was dropping it off to USPS. That was a week ago. USPS has not received it. You cannot access UPS without a 1Z tracking number. No live customer service. Automated tells you to contact sender. Cbid doesn’t respond to emails or phone calls.

Sounds like there may be a problem based on the other 10 or 12 people posting the exact same thing repeatedly to a bunch of folks that are not in customer service and can do nothing to help. But it is a nice fun pleasant change to the other normal discussions that occur that have nothing to do with coming in just to complain.

Top

#cigarlivesmatter

Hoop fan. Cbid sold you the cigars. Took your money. Now they ignore your calls. Ignore your emails. All along telling you to wait for the next available. You call will be handled in the order in which it was received. Bull. No one is answering. They do not stand by your transaction. They at least owe you a response. Even if you aren’t going to like it. You held up your end of the transaction!

I think we need more whiney threads from folks that don’t post otherwise. It just makes things better.

Whitney threads are all we have. There is no customer service on the phone or emails responded to. This is are only opportunity to voice our grievances. This is America. Oh, you probably think the first amendment is bull—— too!

Sounds like you don’t really understand the first amendment if you think it applies in any way in this situation.

Whining in here does nothing. It really doesn’t. Starting multiple threads really doesn’t help you.

No. It really does help with the frustration. Feel free not to respond. This helps me feel better. Don’t read and don’t respond. Simple as that.

I read it and it does not make me feel better.

Lol.

Thanks for the permission. I tend to read and respond whenever I like even though I know the first amendment has nothing to do with it.

Kidding and sarcasm aside welcome to the forum. Whe tend to have thick skin.

The recent incessant complaint threads do not add value to an otherwise fun and interesting community. You may want the forum to behave differently but you are the newbie.

It’s a cool place. I hope you stay and enjoy it rather than doing a drive by, simply complaining and expecting is to accommodate your needs.

Seriously. Kick back and enjoy the place.