I am having an issue with Cigars International. They have shipped product to the wrong address, not once, but twice. A condescending customer service rep then tells me that it is my fault and I have to have the cigars returned or I am out of $100. I no there are cheaper places, but I used them for emergency fill-ins, Guess all of us should keep away.

Used to be that CI and CBID (mostly?) made up for lousy warehousing and distribution with stellar customer service.

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This is why I keep screenshots of key pages in the ordering sequence, for each order, and I don't discard them until the entire process is complete and I have product in-hand and have verified that the proper amount was charged to my card. Actually I usually keep them all for at least a year before deleting them, just to be sure.

That way, when this kind of thing happens, you email them a screenshot of your browser that clearly shows your correct address in their address field of their order form. This proves the fault IS NOT yours, it's theirs.

No, I DID NOT enter 125 Oak Street, I entered 123 Oak Street, as seen in this screenshot. No, I DID NOT agree to pay $157 on my credit card, I only agreed to pay $102, as seen in this screenshot. No, I DID NOT have this item you sent me on my order, as seen in this screenshot of my order summary where it's not shown. Etc.

This practice has come in handy on a number of occasions when stuff like this happens.
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Prolly way easier to order from the mb3 place...

Agree lately CI has been lackluster lately. Try out Amos Oak Chop or Jerry Rosen ...

So, did you set the tone with your initial phone call?

"Hello... let me speak to the idiot in charge!"

:-k

email from them:

Dear Thomas Noonan,
Thank you for your recent order #1016832222 from CigarBid. Unfortunately, we are experiencing some difficulty processing your payment and cannot complete this order.
Please contact us at your earliest convenience by calling toll-free 1-800-830-4590. Our hours of operation are Monday through Friday, 9 am - 5 pm.
We would like to verify that the information we have on file is correct. Once this issue is resolved we will promptly process and ship your order.
Respectfully,
CigarBid Order Fulfillment

ANSWER THE PHONE!

this is day 3 of calling 800-830-4590.....ordered july 7th...still checking on an order i placed on cigarbid
this is the 2nd day put on endless hold..
bull**** 100%......yesterday on hold 32 minutes...no answer
today im currently at 8 mins and holding........hung up @ 13 mins

7-21-2020 13 minutes and counting

7-21-2020 21 minutes on hold

It’s only 79 miles from your house to the Mothership.

PM CelticBomber with your order info and he should be able to help. He has been helping alot of us here lately when we have problems.

Hop on I-476 N and haul ass noob

32 minutes and still on hold.....I ain't driving 79 miles to go get a box of cigars

How long you been on hold total? Have fun go have a great been and enjoy a cigar there.....Tell SvenR I still have pictures of him and the goat, he’ll take good care of you! The Sweds are a kind people.

Ok fine. Look I don’t normally do this but you seem like a good egg, the owner Dave is a super cool BOTL who really likes to take care of us forum members. Call the number ask for Dave and he will make it all right.

(214) 914-3337

How is it that sigsauer has posted five times in this thread but his post count shows as "1"?

shhhh. . . We don't want to get into that. . . 😳 😳

Take the blue pill. :-" :-"

Because you’re not a Platinum Member™️

The adjustment bureau is going to step out of my coat closet shortly, right?