I could use an adjustment right about now...

.
some have reported being on hold for hours before someone picks up.

I know not professional, but it looks like it is becoming a thing.

Well, in the great FWIW and YMMV departments, I placed an order with CI on the 27th, it shipped that same day and it was delivered to me on the 30th. That is the fastest I have ever gotten anything from them, going back quite a few years.

Now I did not have to call customer service about the order which is good since I probably would have still been on hold when the cigars showed up!

I’m not saying you’re also under my cone of protection, but you might be.