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Oizuke
Rookie Topic Starter

5 years ago

Anyone have a damaged order that UPS returned to Cigarbid? Non existent customer service to talk to. 1 1/2 hour wait on hold one time. 45 minutes 2 other times. Did the contact us. No response. Do I dispute the payment on my credit card? Will I get a replacement or a refund?

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frankj1
Herf-A-Holic

5 years ago

pity post to top

Plowboy221
Herf-A-Holic

5 years ago

Contact customer service, here’s a direct number 1-800-366-9921

Samson

Cheno
Herf-A-Holic

5 years ago

http://www.cigarbid.com/Forum/c/pmessage/?u=101333

The above link will direct you to an message to the forum customer service rep. Celtic, he should be able to help.

frankj1
Herf-A-Holic

5 years ago

anyone know if the thonginator is back in the office?

Oizuke
Rookie Topic Starter

5 years ago

http://www.cigarbid.com/Forum/c/pmessage/?u=101333

The above link will direct you to an message to the forum customer service rep. Celtic, he should be able to help.

Cheno wrote:

Thanks. Hope you’re right.

Oizuke
Rookie Topic Starter

5 years ago

Contact customer service, here’s a direct number 1-800-366-9921

Samson

Plowboy221 wrote:

Thanks. Will try that tomorrow.

JadeRose
Herf-A-Holic

5 years ago

This will end exactly as it should

frankj1
Herf-A-Holic

5 years ago

it's a nice feeling, ya know?

Oizuke
Rookie Topic Starter

5 years ago

#10

Contact customer service, here’s a direct number 1-800-366-9921

Samson

Plowboy221 wrote:

That’s not the number. Says it’s a Bojangles restaurant.

victor809
Herf-A-Holic

5 years ago

#11

That’s not the number. Says it’s a Bojangles restaurant.

Oizuke wrote:

Bojangles and Cigarbid are both owned by the same Swedish parent company. I think there's a "press 4 to speak with Cigar bid customer service" menu option there somewhere.
I think it's after "press 2 for spanish" but before "press 6 for Arabic"....

frankj1
Herf-A-Holic

5 years ago

#12

That’s not the number. Says it’s a Bojangles restaurant.

Oizuke wrote:

Conan...is this worthy of Post of the Year consideration?

JGKAMIN
Herf-A-Holic

5 years ago

#13

Oizuke wrote:

Another Cigarfest order that was packaged poorly? I had one sent and returned to CI and never heard anything...after 3 weeks I called as soon as the phone lines opened up and they promptly sent a new order that was received the next day. Glad they took care of it, but why did I have to call to start the process?

Two more orders were placed, one arrived crushed and I kept it, the other arrived looking like a bear chewed the side of the box apart and somebody just put some clear packaging tape on there to cover that spot. And I’m sure whoever ordered these same Cigarfest packages had the same exact poor packaging. Inexcusable for a company that packs and sends as many order of delicate goods as they send out.

Palama
Herf-A-Holic

5 years ago

#14

Conan...is this worthy of Post of the Year consideration?

frankj1 wrote:

Hahahahaha! Sure! 👍

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