One some cigars and lighters last month, items shipped on and were supposed to arrive Sept 1st. Was notified by UPS that the package was damage and was being returned to the business. I have opened help requests and called multiple times. I am presently out 242$. Anyone have any idea how to get someone to respond?

Yes. I received the wrong item two days ago and have contacted customer support twice to no avail.

🐴




#1 Posted: Fri, Sep 11 2020, 1:55 PM
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Joined: 04-25-2014
Posts: 1,027

To all that have problems with Cbid and wish to post about it here, please note:

-Yes, you may be on hold for 2+ hours to Customer Service, everyone knows, posting here won't fix it.

-Some orders have been messed up with missing cigars, everyone knows, posting here won,t fix it.

-Some orders have been messed up with the wrong cigars, everyone knows, posting here won't fix it.

-Some orders have been messed up, never shipped, everyone knows, posting here won't fix it.

-Some orders have had poor packaging and damaged or dried out cigars, everyone knows, posting here won't fix it.

-Some orders are eventually shipped but are taking forever, everyone knows, posting here won't fix it.

-Cbid not responding to emails, everyone knows, posting here won't fix it.

-Cbid not responding to customer support requests via the website, everyone knows, posting here won't fix it.

-If you do a search before posting, you will find out that everyone knows, posting here won't fix it.

-Oh yeah, almost forgot, some people overbid! Everyone knows....

-Whatever your issue is, Cbid is not reading or responding to the posts in this forum, so whether Cbid knows or not, posting here won't fix it.


🐴

one some cigars nevermind

Any way PM CelticBomber he should be able to help with this issue. Make sure to include your order number and the problem.

Send them pictures of your junk.

Better yet, send CelticBomber a picture of your junk..
And don't forget your order number.

Ram,
You think posting here would take care of my problems?
J/K [sarcasm]

I didn’t order any cigars and they delivered two boxes to me.

I forgive them.

No further action is requested or required.

Gave the wrong card number with two bids won- can't get any cigars sent after fixing the problem. Not gwtting through to nobody and have now 3 winning bids with no cigars sent yet. Almost a month now.

One cigar $242???!!!!

Bravo to you Sir for REFUSING to lose a bid, you are a strong male noob.

Call your credit card and question the order#, they'll do the work.

I thought the OP wanted info for where to buy a truss.

Customer service is beyond horrible. Didn't used to be like this.

It doesn't help that lots of noobs can't even get their credit card info correct.

Seriously how the heck does that happen!? That’s just basic incompetence with online shopping.

Maybe they should order some soap from Bath & Body Works first to learn how it is done before diving into cigar auctions.

In all seriousness, Bath & Body Works foaming hand soap is the BOMB! I remember back in March/April when the pandemic was ramping up, we ordered 12 bottles of hand soap and 8 little bottles of hand sanitizer online from them, and it took about 3 weeks to be delivered. But it was worth it. And we completely understood the increased time it took to get them, because.....PANDEMIC!

...and you got that great soap and didn’t even have to PM CelticBomber for customer support!

Cancel the card, get a better one that has real fraud protection.

Forget about it like, Joe B. Does

[Had 5 cigars missing from order and have sent email and been on hold for about 2hrs. Wonder how fast they would respond if my payment would not have gone through[argh]

You need to get the CelticBomber Express Card. Don’t leave home without it.