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ldjman69
Rookie Topic Starter

5 years ago

anyone else not receiving
their shipments? they don;t answer the phone or the emails

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Cheno
Herf-A-Holic

5 years ago

I only receive losing bids...

Palama
Herf-A-Holic

5 years ago

anyone else not receiving
their shipments? they don;t answer the phone or the emails

ldjman69 wrote:

Where you been these last 7 months (...let alone 3 years...)?

Lotta posts about shipping issues, might wanna look through the forum.

ldjman69
Rookie Topic Starter

5 years ago

first problem i have had in 7 months

Plowboy221
Herf-A-Holic

5 years ago

anyone else not receiving
their shipments? they don;t answer the phone or the emails

ldjman69 wrote:

I haven’t received a shipment from here in three years.

frankj1
Herf-A-Holic

5 years ago

I haven’t received a shipment from here in three years.

Plowboy221 wrote:

have you complained to customer service?

SirKnight
Aficionado

5 years ago

Contact celtcbomber he’s the resident service rep. He will get it fixed for you. Just a PM away from being a happy customer again.

Palama
Herf-A-Holic

5 years ago

first problem i have had in 7 months

ldjman69 wrote:

I’ve only had 4 orders this whole year. Three in April, 1 in late May but no issues other than a slight delay in sending out one of them. Decided not to further tempt the hand of fate.

Palama
Herf-A-Holic

5 years ago

Fify

Contact CelticBomber he’s the Escalated Service Request Manager. He will get it fixed for you. Just a PM away from being a happy customer again.

SirKnight wrote:

Edited by user 5 years ago | Reason: Not specified

ldjman69
Rookie Topic Starter

5 years ago

#10

contact cell bomber? how? I have sent 4 emails to customer service and spent over an hour on hold 3 different timeor a service agent that never answered.

Plowboy221
Herf-A-Holic

5 years ago

#11

have you complained to customer service?

frankj1 wrote:

Yes, unfortunately they told me you actually have to order something to receive said product. What a scam....

frankj1
Herf-A-Holic

5 years ago

#12

Yes, unfortunately they told me you actually have to order something to receive said product. What a scam....

Plowboy221 wrote:

that's the most unheard of thing I ever heard of

ldjman69
Rookie Topic Starter

5 years ago

#13

isn't winning the bid ordering?

KingoftheCove
Herf-A-Holic

5 years ago

#14

isn't winning the bid ordering?

ldjman69 wrote:

No..........after you “win” the bid, it goes into the Bid Verification process.
If that goes through, you go into the Bid Review process.

Then, they send your cigars.
Platinum Members bypass the Verification and Review phases.
PM CelticBomber for more info.

Edited by user 5 years ago | Reason: Not specified

izonfire
Herf-A-Holic

5 years ago

#15

Never second guess the King...

frankj1
Herf-A-Holic

5 years ago

#16

poor idj...
3 years and never knew about going through the hot oven of c-bid.

hang in their, kid. you may not get your cigars, but you may get the humor.

Billmack3
Rookie

5 years ago

#17

Placed 5 orders in the last 30 days... in every case had a tracking number within 24 hours and smokes within 3-4 days. Just lucky, I guess...?

agrodge
Enthusiast

5 years ago

#18

I had ONE problem with an order not showing up. It took a month of constant emailing CS before it was straightened out. BUT, they did make good on it...eventually. I’ve started ordering again and, so far, have received the same great service I had before.
Good luck, man.

gkmcdonald
Rookie

5 years ago

#19

I have an order date of 6 Oct. Sent 2 customer service order inquiries( no replies), and spent 45 minutes on the phone waiting on customer service before i hung up. Not sure what else to do about my order.

gkmcdonald
Rookie

5 years ago

#20

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