I had a lot that UPS reported damaged, Sent about 5 requests to CS, then they said they would help and it became crickets. Sent the following blurb to them 4 tomes:
Hi, I written repeatedly about this order which was ordered 11/4 and never arrived.  Per UPS it was damaged, and it was never delivered.  On 12/2, I did hear from Janice in Dept. 26 who said she could help, but needed the order number or confirmation number (cb021041081), and I sent her the numbers I thought she wanted. But I have not heard back.  Can you refund my $55.70?  I have also spent about an hour on hold to no avail over this.


Any help appreciated, I have bought here regularly for years, but out of principal will stop if they can't fix this issue for me. Never had a problem they could not fix, but now they are just not responding.
Thanks

You need to private message Celticbomber, he’s the CBid liaison for customer service here. He augments the fine CS people that are working from home.

After messaging CelticBomber send a PM to Frankj1 and check-in with him.

Janice moved to Department 27. She wears strong perfume and someone else in Department 26 is chemically sensitive, so they moved her.

Please resubmit your paperwork in triplicate, Mr. Buttle.

clocked out 5 minutes ago.
never heard from him so I put his ticket in the Dead Pile.

You just admitted that you work for CBid. Welcome to the hell that is my PM box! 👻

actually got a pm from a lurker with zero post count last week.

Frank works for no man.

Frank is an island. In the stream, that’s what we are.

No one in between, Frank is never wrong.

You may want to sail away with him to another world, you can rely on him.

...unless you need help

Just smash the rest and smoke them in your pipe.

Dept. 26 is code for you're getting fucqued.
Janice is down in the Caribbean at this very moment maxing out your credit card.

Merry Christmas!

I got one too.

Yeah, I got an email the other day asking refund or product, I asked for a refund. Crickets, no action, this was 12/23

C bid just sux at this point

You didn’t private message Celticbomber did you?

Try to help a guy out, and he can’t be bothered to help me help him.

Yeah, they do.
I haven't been waiting as long as you have, but they've missed 3 shipping dates and my order is still "processing"

After spending an hour and a half on hold on the 18th I finally got through to a gentleman who told me that one of the 2 items was on back order.

So they are auctioning product they don't have.

Offered to split the order and ship what they do have.
It is now the 26th and the end result is I now have 2 separate items "processing".

And one of the items is now up for auction.

In the mean time I ordered from another site and got it in 6 days.

I will not spend another 1.5 hours on the phone just to be lied to.
I will pull my payment method and cancel my account if the order status doesn't change by the next shipping date.

Garbage customer service

I have been trying to reach them for 2 weeks for a returned shipment that I have been charged for. Can’t reach them by phone or email. Anybody have any tips?

http://www.cigarbid.com/Forum/c/pmessage/?u=203930 

He's the new customer service rep... apparently CelticBomber fell in love with some pin head lookin zombie b1tch at dairy queen, so he's gone MIA.

Resolved, thx.

You’re welcome.