Anyone send warranty stuff to them recently?

I just dropped a Trezo in the mail to them since it was failing more than working...

I hope their service is better than their website security.

First, the web page uses outdated encryption and there is a browser warning.

Then, you have to set up a username and password, to process a RMA. Xikar then promptly emails you in plain text, your username and password, no obfuscation, no attempt at even protecting your credentials.

Yikes.

Anyway, what's the real world turn around time for stuff from them?

Stogie1020 wrote:

All of my Xikar products have been purchased from here so anytime I have an issue, I PM CelticBomber and he makes it right. In fact, the last time I had an issue with a lighter (Turrim), CB told me to keep the old one. IIRC, new one came within a week. Thanks StePHan! 👍

Palama wrote:

my local shpo used to just swap a new one for me

frankj1 wrote:

I wish I was going in to shpos right now... My only mask is a ski mask, plus I open carry. Every place thought I was robbing them. Better if I just stay home for now.

Stogie1020 wrote:

I wish I was going in to shpos right now... My only mask is a ski mask, plus I open carry. Every place thought I was robbing them. Better if I just stay home for now.

Stogie1020 wrote:

my local shpo used to just swap a new one for me

frankj1 wrote: