Anyone had problems with the customer service not getting back to you? Pretty new to cigar bid, just started using around February. Won a lot on a Oliva duet lotus lighter but the thing doesn’t stay lit and takes about 6 clicks to even ignite. Have sent a few messages to customer service but haven’t heard back.

Adt27 wrote:

Anyone had problems with the customer service not getting back to you? Pretty new to cigar bid, just started using around February. Won a lot on a Oliva duet lotus lighter but the thing doesn’t stay lit and takes about 6 clicks to even ignite. Have sent a few messages to customer service but haven’t heard back.

Adt27 wrote:

Yes. I received a bad lighter with the Fat Bottom Betty Toro deal and it don’t ignite. You can hear the gas, just no strike at the end of the push. Three emails and no reply and Iv been dealing with them since they started this site.

Roy

Hooker53 wrote:

Couple things:

1. Shoot a blast of compressed air into the jets,

2. Could be the butane. Cheap brands don’t work too well and can clog up the jets. Use premium butane, Xikar, as an example.

Palama wrote:

Doesn't have to be "air...."

midmofan wrote:

I’ve called 5 times and emailed 4 about an order I never received. Still no response. Going on 2 weeks now.

jla0317 wrote:

Anyone had problems with the customer service not getting back to you? Pretty new to cigar bid, just started using around February. Won a lot on a Oliva duet lotus lighter but the thing doesn’t stay lit and takes about 6 clicks to even ignite. Have sent a few messages to customer service but haven’t heard back.

Adt27 wrote:

Anyone had problems with the customer service not getting back to you? Pretty new to cigar bid, just started using around February. Won a lot on a Oliva duet lotus lighter but the thing doesn’t stay lit and takes about 6 clicks to even ignite. Have sent a few messages to customer service but haven’t heard back.

Adt27 wrote: