SEMPER FI Jarhead
4 years ago
@stogie status is I won bid nothing more is that slow enough for you. If I had been notified order processed and or shipped or heard back from customer service I wouldn’t have posted here at all
tonygraz
4 years ago
I can't wait for the next topic - Bid too.
4 years ago
I am in the same situation.
My order should have shipped Tuesday 9/7 (my shipping preference day).
There is no order # to reference.
I've emailed customer support 3 times.
I've even changed my shipping preference to Daily.


Nothing
Palama
4 years ago

I am in the same situation.
My order should have shipped Tuesday 9/7 (my shipping preference day).
There is no order # to reference.
I've emailed customer support 3 times.
I've even changed my shipping preference to Daily.


Nothing

kevinconradking wrote:



Hypothetically, as far as your order goes, it shouldn’t matter that you changed your shipping preference after it closed. But, given these challenging times, I doubt that anything will help other than calling CS and probably wait for a l-o-n-g time before speaking with a human. Other frustrated customers have posted similar complaints and efforts to contact CS through e-mails with no results so best to change your method of contact.
4 years ago
I would call but does anyone know the number???
I live 20 minutes from them maybe I should go knock on the door!
frankj1
4 years ago

I would call but does anyone know the number???
I live 20 minutes from them maybe I should go knock on the door!

kevinconradking wrote:


pick up everyone's orders and mail them.


someone needs to end the complaints posts.
Palama
4 years ago

I would call but does anyone know the number???
I live 20 minutes from them maybe I should go knock on the door!

kevinconradking wrote:



Click on “Contact Us”.
4 years ago
Update: My order is processing.
4 years ago
And to Palma...have you ever clicked on "Contact Us"?
There's no phone number. It leads directly to a form you can submit electronically....there is no phone number provided anywhere.
Palama
4 years ago

And to Palma...have you ever clicked on "Contact Us"?
There's no phone number. It leads directly to a form you can submit electronically....there is no phone number provided anywhere.

kevinconradking wrote:



Yes, I did and there is a phone number. Upper right hand corner. I wouldn’t have directed you there if it didn’t have it.

And there’s also a toll-free number at the top right of the landing page of the forum so numbers are provided twice.

The one caveat is that I use the desktop version of the site so that might make a difference if you’re looking at the mobile screen instead.
Abrignac
4 years ago

I would call but does anyone know the number???
I live 20 minutes from them maybe I should go knock on the door!

kevinconradking wrote:




(800) 830-4590

Abrignac
4 years ago

And to Palma...have you ever clicked on "Contact Us"?
There's no phone number. It leads directly to a form you can submit electronically....there is no phone number provided anywhere.

kevinconradking wrote:



Look just to the right of blanks for your name.

(800) 830-4590

BTW, have you heard of COVID-19. It effects online cigar merchants, too.
Abrignac
4 years ago
One more time in case you missed it the other 3 times.

(800) 830-4590
burning_sticks
4 years ago
Update to a valid CC, maybe
Stogie1020
4 years ago
Kids these days...
drglnc
4 years ago

What are you talking about???? You got Herpes from an order a few months back!

You can keep your Platinum Membership, my crotch already itches enough with this damn heat.

Stogie1020 wrote:



but, at least he got it... OP is still waiting








We got meds for that....
Stogie1020
4 years ago

but, at least he got it... OP is still waiting








We got meds for that....

drglnc wrote:




Ba ZING!!
LeeBot
4 years ago

You do realize the Platinum Membership ended a few years before you joined sport?



Then what am I paying $49.99 a month for?
Abrignac
4 years ago

Then what am I paying $49.99 a month for?

LeeBot wrote:



To be able to proclaim yourself a fool for paying $49.99 a month for absolutely nothing.
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