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TheRealBigDaddy
Rookie Topic Starter

4 years ago

Does nanyone know why their office has been closed since last Friday. My order was suppose to ship last Tuesday. Called multiple times and received an automated message that said their offices are closed due to unforeseen circumstances. Can't. Even leave a message.

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Palama
Herf-A-Holic

4 years ago

TheRealBigDaddy wrote:

DAMN!

Breaking news fo’ sure!

dkeage
Herf-A-Holic

4 years ago

TheRealBigDaddy wrote:

I think something happened that they weren’t expecting and it affected the operation......:-k

Thunder.Gerbil
Herf-A-Holic

4 years ago

Should probably just send a PM to Celtic Bomber since he works remotely he wouldn't be affected.

Palama
Herf-A-Holic

4 years ago

Ya think Celtic gets a massive pay raise since he’s the one and only CS person? 🤔

Sunoverbeach
Herf-A-Holic

4 years ago

I think he gets 10x the salary of any other full time cust svc rep employed by Cbid

MACS
Herf-A-Holic

4 years ago

Unforeseen circumstances:

CigarBid sucks SO freakin' bad... and they are so damn inept... that their CS reps got overwhelmed with complaints and finally decided; "I don't make enough money to put up with this sheit" and they all quit.

The odds of this being the correct answer? Even.

JadeRose
Herf-A-Holic

4 years ago

MACS wrote:

I'd go a little higher

Stogie1020
Herf-A-Holic

4 years ago

It's possible that only one person works in the Customer Service department and she is out sick. Seems silly CBid can't hire a few more reps, but it's their call. I know I am not ordering from Bid for the time being.

Abrignac
Herf-A-Holic

4 years ago

#10

Was wondering this myself so I sent the minotaur a pm on fb. Phones were down until 3 pm. Also, mentioned the seemingly exponential growth in pissed off customers. She said she was going to ensure Celticbomber finds ways to become more efficient at handling customer service issues. She went on to say that it’s well pass time for him to have doubled his daily resolved issues quota.

Dbk85
Rookie

4 years ago

#11

Any one on Twitter I could reach out to that is connected to cigar bid?

KingoftheCove
Herf-A-Holic

4 years ago

#12

Well dang, guess I got real lucky with my order……..only two items……..so pretty hard to fuq that up.

Did I just jinx myself?

tonygraz
Herf-A-Holic

4 years ago

#13

Probably. I was thinking about an order, but thought this is not a good time.

KingoftheCove
Herf-A-Holic

4 years ago

#14

Probably. I was thinking about an order, but thought this is not a good time.

tonygraz wrote:

Same here……..thought about snagging some MB3 Toros………..but……..think I’ll just hold out for a while.

Dbk85
Rookie

4 years ago

#15

Calling credit card and stopping payment

DrMaddVibe
Herf-A-Holic

4 years ago

#16

Calling credit card and stopping payment

Dbk85 wrote:

Don't forget to stop breathing too!

Mr. Jones
Herf-A-Holic

4 years ago

#17

Didn't your shpo protect you Dbk85?

Mr. Jones
Herf-A-Holic

4 years ago

#18

Didn't your shpo protect you Dbk85?

S_Brown1987
Rookie

4 years ago

#19

TheRealBigDaddy wrote:

Im in the same boat, supposed to ship last tuesday and still says processing, called twice and sat on hold an hour each, started spamming their support form, sent 19 request so far I want my stuff

Dbk85
Rookie

4 years ago

#20

I finally called my credit card company and put in for half a refund, they said they would try and reach out to the company

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