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DBEATTY1031
Rookie Topic Starter

4 years ago

Anybody know how to get in contact with these people. Been ordering for years and never had an issue. Charged my account, 2 cigars b/o and nothing has shipped(will be a week tomorrow)!

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Cheno
Herf-A-Holic

4 years ago

From reports been seeing, major backlog with changing buildings or something. They will get there from reports, it may take a bit. If you are gonna call plan on being in good for 2 hours or more. They won't respond via email or this board right away if at all, at least not currently with back log. Don't worry, your Gurkha's will show up eventually. Smoke on Dbeat.

ZRX1200
Herf-A-Holic

4 years ago

You could always private message BGZ.

Palama
Herf-A-Holic

4 years ago

You could always private message BGZ.

ZRX1200 wrote:

Is BGZ the new Customer Liaison Rep or is the go-to still CelticBomber? Obviously inquiring minds want to know! 🤔

ZRX1200
Herf-A-Holic

4 years ago

Well since identity dysphoria seems to be the current “thing” I thought I’d try to use the current nomenclature.

qbanrick79
Rookie

4 years ago

I have been buying cigars here for over 10 years...i have been waiting over 2 weeks to recieve my order. On Thursday it will be 3 weeks. So now for customer service or support i have to blog about my issues....hope they ship them out soon.

DBEATTY1031
Rookie Topic Starter

4 years ago

Not much of a Ghurka guy Cheno(unless it's a Warpig). But you can never go wrong with something by AJ Fernandez. In any case thanks for the info.

CelticBomber
Herf-A-Holic

4 years ago

Is BGZ the new Customer Liaison Rep or is the go-to still CelticBomber? Obviously inquiring minds want to know! 🤔

Palama wrote:

I'm retired until SOB empties his PMs.

To Our Customers,

I apologize for any issue's you are currently having. I will be out of the office for the next 3 months and cannot assist you. Please private message Sunoverbeach for any issue's you are having and he will be happy to resolve them for you. We value you as a customer and apologize for any inconvenience you have experienced.

Sincerely,

CelticBomber

This is an automated response.

Edited by user 4 years ago | Reason: Not specified

HockeyDad
Herf-A-Holic

4 years ago

Anybody know how to get in contact with these people. Been ordering for years and never had an issue. Charged my account, 2 cigars b/o and nothing has shipped(will be a week tomorrow)!

DBEATTY1031 wrote:

You need to manifest it.

Make a vision board. ...
Start journaling. ...
Say positive affirmations. ...
Give the pillow method a try. ...
Go outside the box. ...
Surround yourself with positivity. ...
Practice the 369 manifestation method. ...
Walk the walk.

Sunoverbeach
Herf-A-Holic

4 years ago

#10

CelticBomber wrote:

You're retired until I empty my inbox, yet you're unavailable for 3 months and they should message me? If they could my inbox would be empty and therefore your retirement over.

Where's the logic here? This this is not some political thread where thoughts are just bandied about with no thought to continuity nor reasonable discussion.

Dear disgruntled masses,

I have no connection to Cbid nor care about your misplaced orders. I'm just a self centered SOB who cares only for his own wellbeing. Please read the advice given by Cheno, and follow it. I wish you all the best.

Sunoverbeach
Herf-A-Holic

4 years ago

#11

All better now

italiamia
Rookie

4 years ago

#12

Thank you for posting this information. I have several orders that have yet to be shipped which is very unusual and has never once happened before. Though I have emailed several times and called to ascertain the problem, it’s impossible to get in contact with a company where customer service simply does not exist.

bgz
Herf-A-Holic

4 years ago

#13

I wouldn't make a good cs representative... I'm known to ignore pms.

DrMaddVibe
Herf-A-Holic

4 years ago

#14

HockeyDad wrote:

Muthafuc....

You're NOT going to ruin my PC monitor with coffee spewing.

walpolemarkus
Rookie

4 years ago

#15

Same issue as others are having... won auction over 3 months ago and never shipped. No response to multiple customer service posts and never get anyone to answer the phone

CelticBomber
Herf-A-Holic

4 years ago

#16

I wouldn't make a good cs representative... I'm known to ignore pms.

bgz wrote:

Use the PM's on your alts. [frypan]

Cracker Jack Kid
Enthusiast

4 years ago

#17

I always get my smokes on time and they are da bomb.

frankj1
Herf-A-Holic

4 years ago

#18

Same issue as others are having... won auction over 3 months ago and never shipped. No response to multiple customer service posts and never get anyone to answer the phone

walpolemarkus wrote:

Walpole, MA?

frankj1
Herf-A-Holic

4 years ago

#19

I always get my smokes on time and they are da bomb.

Cracker Jack Kid wrote:

do you have a toy inside?

DrafterX
Herf-A-Holic

4 years ago

#20

I bet TW's got a couple toys inside him about now... 😟

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