Happened to me too. Called 2-3 times over a couple weeks and got that msg. I called yesterday and got through (after 45 mins). No biggie - doing other stuff while waiting for a pick-up. Talked to Darlene who was very nice and helpful. She said that the warehouse is transitioning to a new system. Some of my stuff was on the old system and some on the new. This messed up the order. She is going to split the order and she said that will fix it.
mwkimo wrote:
There, they hired someone new! Awesome... All the problems are over. Please resume ordering.
How many people on this forum actually still buy from here? Sunoverbeach create a poll. I am curious.
corey sellers wrote:
Well the Bid is not the deal it once was and raising the msrp doesn't justify the change. People are just willing to bid more than they were before. I often see bids higher than CI sells for. People get addicted to the chase and lose their common sense. These cigars are made in countries where people make less than $100 a week. The average wage in Nicaragua is equal to $6,333.27 USD per year. I don't think cigar prices are reflective of the cost to manufacture. CAVEAT EMPTOR ... Charge all the market will bear and let the buyer beware. Two reasons to be on the Bid, #1 desire to save some money and #2
🇨🇮 addictioon to the chase. Which are each of you?
Have tried calling at least 6 times, including now being on hold for over an hour each time!
I have also sent 3 E-mails with no response!
I have been a loyal customer for many years, never an issue, really a let down lately !!
Two reasons to be on the Bid, #1 desire to save some money and #2
CamoRoon wrote:
#1.5 - I have an addiction to the chase of saving money
There are OTHER places to buy cigars online, and other places that have cigar auctions.
OMG, I'm having that issue now. I just happened to be waiting on line, listening to this crappy music. I thought I'd go on to the Forum and saw this string. AUGHHHHH.
tbdyson wrote:
Quit your sniveling!
You’ve been here 10 years, and didnt notice all the issues since BEFORE Covid…………………………..and now your order is a bit fubar, and it makes you sniffle…
You didn’t even let Frankie know you were OK that time you got drunk in the tranny bar, and woke up in the Motel 6, next to “Kim”, feeling kind of groggy.
He was worried sick!
more like heart sick.
This all seems strangely familiar 🤔
Need another cigar site - recommendations?
Unbelievable customer service! Shorted on order from 3 weeks ago.- had a confirmation. Despite 4 emails and numerous attempted telephone calls, no response whatsoever, no "customer service."
patk wrote:
17 years, patk
17 years!!!
Last time we heard from you everything was great, but after that you never wrote, you never called...
your mother and I were worried sick!
