RZ, I've seen the toilet bowl lighter, but never the Bum lighter. What do you press to make the flame come out? Do you use butane or beans?

You cannot auction what you do not have on hand. PERIOD.

Yet it seems to happen alot at this site.

Maybe they don't like you, whiner.
Oh, almost forgot: PERIOD.

Gee TailGater,

Thanks for your insightful comments.

Oh, do I hear your mommy calling you in for dinner?

Run along now...

Hey Whiner, I've been buying on C-bid for over two years and spent well over $1M every year. The two problems I've had were small and taken care of immediately. One was a backorder and I received it two days late....BIG DEAL. Quit bitching.

Got to go, my mommy is calling!

In a 2 pack of lighters that I bought, 1 was bad. CBID shipped me another 2 pack and didn't even ask for the bad one back. Then they were out of a humidor that I "won." They offered me another that sold for $50 more, for the same price, or the option to cancel altogether. Customer service is committed to your satisfaction. Now stop being a whiney ****, tell them your problem and they'll make it right. You're fighting a losing battle if you're trying to start a customer revolt.

All of this can be resolved without resorting to childish profanity and name-calling ... we're all adults here.

Must I constantly remind some folks here that ...

"Some examples of unreasonable messages may include the use of profanity, advertising or commercial purposes, competing web sites, or disparaging an individual, a race or religion, a company, or website."?

My 1st, and deserved Slim-slap. I'll be good. Promise.
Thank you, sir! May I have another?!?

... hehehe!

It wasn't directed just at you, my friend.

I will not dispute that you have all received great customer service from Cigar International. That was not my point.

Again, my point is that you cannot auction what you do not have on hand.

I won several bids, but did not receive one of the items with my weekly shipment. It was backordered according to the invoice, but this was the first and ONLY mention of this fact despite the standard emails from CBid.

The Invoice did not indicate when I would receive the item. When I emailed customer service, only then did I learn it would be at least 7 to 10 days. I cancelled the deal.

I expect that if I am bidding on an item it is set aside and waiting to be sent to the winner. Name one auction site that works differently from this premise.

If this issue does not matter to you, then fine. It does matter to me.

Whiner, The thing that would give most satisfaction to everyone, is that you go someplace else and forget this place.

EricWeiner --- I sent an email to Trish for you, and asked her if she would please explain to you why that will sometimes happen at this (or any) online auction site ...

... expect an email soon.

Slim, Eric and everyone else interested:

I found Gonz's post from about 6 months ago. Here goes....

Here an attempt to explain what has happened here (I'll be the sacrificial lamb for you guys, so bring it on):

We inspect every box as it comes into our inventory. We then take a physical inventory of product as it is posted for auction. (Unfortunatley we can't open each box and inspect every single stick.) Orders then come in up to a week after an auction closes (with our weekly shipping option.) So, it could be up to 2 weeks since the auction was posted and the order is ready to go out the door. So, how does that explain why a backorder happens? Good question, I'm glad you asked. Let me give you an example.

Our system says "10 boxes Acid Root". When it comes time to actually pick the 10th box (which could be a week later for our weekly shippers), you find either:
1. It's damaged for whatever reason (crushed box, opened box, etc.)
2. It's missing (or missing sticks) b/c our CSRs sent Joe Customer an Acid Root yesterday b/c he said the box he opened was stale.

We work very hard to keep every customer 100% satisfied with our service and try to react to any issue immediately. Unfortunately, backorder situations happen for a variety of reasons that are either out of our control or a direct result from an attempt to keep our customers satisfied.

I can also assure you that it's a fairly uncommon occurrence as a percentage of all the products we sell on this site. I'd be happy to investigate any backorder situation for anyone if you wish. For those of you that know me, I'll tell you like it is, no sugar-coating. If we screwed up, we'll make it right. Just let me know if I can do anything.

Gonz
[email protected]

Amen Trish.
By the way, Cbid sent me some ISOMs. How did that happen? ...and NO! I'm not sending them back!! 😉

SHHHHHHHHHHHHHHHHH!!!! That was supposed to be a secret!! 🙂 Now everyone will want some!!

JD... Who cares about the ISOM's... Did you get MATCHES???

I just received a make-up shipment from CBID. Trish and the CBID crew are great.

Sorry - Don't buy all the nice guy stuff or excuses. Won some coffee and was shipped a different kind. Reason given was that they were out of that kind.

Two weeks later the same coffee is again on the auction. WOW! Explain that?????????

I finally just gave up after three e-mails and a phone call. Glad they weren't substituting Lone Wolfs for Padrons - OPPPPPs that might be next.

Bill

Its a good thing you didnt buy the nice guy stuff. I bid on those, Won, and got em right on time!! Hehehe!! CBid staff is the best!

Mag

If you were waiting for a Larex, consider yourself lucky.

Mine came with a dead battery and a wristband that was broken.

On the other hand, I won a great Swiss watch that I wear to work daily.

I've won a bunch of great stuff from CBid, like the binoculars that I sent to my nephew that he's using for peeping tomism!!!

I've been satisfied with CBid. As for the Larex, it's kind of like the "Rolex" that my wife bought me in Bangkok, but not as good. The "Rolex" lasted for a month. It was the best $8 she ever spent, especially since it had diamonds!