Tiger & others -
Mayhap u should reread my post. I didn't bash customer service. At all. Ever.
I bashed shipping, mildly, and posed a question to my fellow customers: "what do you think will happen?"
Big boy pants? Wrong fork in the road? What are you talking about? Public accountability is vital to effective service. By having a public channel where clients/consumers can ask things like, 'what do you think they'll do?' we are enabled; as consumers, as clients, towards better service.
I get that some of you really dig on jumping into forums and throwing emotional weight around, looking for reasons to get mad, to condemn - whatever - but I really don't.
I created this thread to create public accountability for a consumer issue - shared with my fellow consumers. Real-time as it were. I didn't accuse anyone of anything (except shipping, who did screw up), and I simply posed a question.
And here's the great thing - it worked well. Never mind your anger or whatnot, that's irrelevant: because everyone in this thread got to see that CB service handled this very well. They got to see that THEY are safe if something like this happens to them, that as clients they can trust CB service to rectify a shipping error of pretty large proportions (which is how I see five missing boxes).
That's the benefit of a thread like this. It ensures accountability through consumer insight/education.
The only cost is dealing with petty anger and people who like to argue, to condemn, to jump to conclusions. The silliness above in other words.
I didn't take a wrong fork. And I never bashed service either. Go be angry somewhere else 🙂 this thread did what was intended and service did a great job. I'll not be checking back unless there's more issues with the service.
Cheers folks - D
carpenter.222 wrote:
