denis007
12 years ago

Just went and checked my 2 orders, 1 right on time and 1 on back-order,,,,,,,,,,,,,,,,, WHAT!!!!!!











kiddin, cigar orders are not life or death, if they take a week or two to get here no worries. Cigarbid is a stand up company and has always taken care of me, that's why I'm here.

mikey1597 wrote:


Agreed!! I just don't think when you check your order it should say shipped. They should put prepparing to ship instead. Regards 🇨🇮
jcarterclark
12 years ago
Yeah. The "shipped" thing is annoying.
mikey1597
12 years ago

Liar.

You're here due to being an old **** and you have nowhere else to go.

TIGER

TIGERCDW wrote:




You're a meanie booger-head
TIGERCDW
12 years ago
Thank you.

TIGER
ufifteen
12 years ago
My weekly bids won on Monday night 6/3, card hit on 6/4, its 6/11 and the order has still not shipped. I sent a request asking why the delay 2 days ago and still no answer. I wonder if they had a mass worker walkout of the warehouse humidor. My problem is that they took my money and didn't ship. Not to mention I'm starting to be able to see cedar at the bottom.
Mainecat
12 years ago
One of my orders was won on 5/27 but my ship is Tuesday's. Should have shipped 6/3. Still no confirmation. My order that should have shipped yesterday 6/10 still has not moved. Yes my orders have been paid too.
I am being patient:-"
danmdevries
12 years ago

My weekly bids won on Monday night 6/3, card hit on 6/4, its 6/11 and the order has still not shipped. I sent a request asking why the delay 2 days ago and still no answer. I wonder if they had a mass worker walkout of the warehouse humidor. My problem is that they took my money and didn't ship. Not to mention I'm starting to be able to see cedar at the bottom.

ufifteen wrote:




One of my orders was won on 5/27 but my ship is Tuesday's. Should have shipped 6/3. Still no confirmation. My order that should have shipped yesterday 6/10 still has not moved. Yes my orders have been paid too.
I am being patient:-"

Mainecat wrote:



You guys do know this is a well-established company experiencing an extremely high volume of orders at present.

They're not some little shop that opened an online store, takes your money, and disappears.

You will get your cigars, or a refund.

I don't understand the complaints either, you got your cigars for well under retail (I hope.... ) but you can't deal with a bit of a delay on shipping? If you want em now, go to your local cigar shop and pay full retail (or more).

gryphonms
12 years ago
KingoftheCove
12 years ago

You guys do know this is a well-established company experiencing an extremely high volume of orders at present.

They're not some little shop that opened an online store, takes your money, and disappears.

You will get your cigars, or a refund.

I don't understand the complaints either, you got your cigars for well under retail (I hope.... ) but you can't deal with a bit of a delay on shipping? If you want em now, go to your local cigar shop and pay full retail (or more).

danmdevries wrote:


+1
However, at some point, less than "good" service that occurs with regularity becomes a "problem".
Question is, will the "problem" result in enough customers spending their money elsewhere.
Cbid will not fix the bottlenecks until it hurts them on their bottom line.
They're not overly concerned that BillyBob and BobbyJoe didn't get their cigars in a timely fashion.
Trish maybe, but not upper management.

hankblue
12 years ago
Although I am patiently waiting, I have to say that this issue has stopped me from bidding on two boxes this week. They sold them any ways so I don't think that this has hurt them, but I am not ordering anymore here until after the fathers day rush. I don't remember fathers day causing this issue in years past, but I am lucky if I can remember where I put my glasses the night before.
dstieger
12 years ago
Packing and shipping from cbid has sucked for as long as I've been here. Fact of life. Sure, you can go many, many orders/months without any issues....however, compared to 99% of every other internet/mail/phone business I've ever dealt with, cbid blows. They more than make up for it with THE best CS and prices, so I still bid here on occasion. Just be aware. You don't like it, go elsewhere. If you can deal with slow shipments and wrong stuff from time to time, then stick around. I got no problem with those that want to piss and moan about it on the forums - it sucks....and so it's cathartic for some to publicly whine and good for Trish and co. to come around and explain to all once in a while.
Kuatu
12 years ago
Same problem here. Order date was June 3...status shows shipped, but no tracking information. I also posted an order information request on Monday and have not had any response. No big rush, but curious on what the issue is. I would think they would be prepared for Father's day.
Plowboy221
12 years ago

My weekly bids won on Monday night 6/3, card hit on 6/4, its 6/11 and the order has still not shipped. I sent a request asking why the delay 2 days ago and still no answer. I wonder if they had a mass worker walkout of the warehouse humidor. My problem is that they took my money and didn't ship. Not to mention I'm starting to be able to see cedar at the bottom.

ufifteen wrote:




:-k don't understand some of these guys, the only time I've ever senn the bottom of my humidor's were when they were brand new. If you'd keep several hundred sticks on hand you wouldn't have to worry about slow shipping.…



Btw my order I never placed still hasn't shipped outrage!!![ram27bat]
ah42266
12 years ago

:-k don't understand some of these guys, the only time I've ever senn the bottom of my humidor's were when they were brand new. If you'd keep several hundred sticks on hand you wouldn't have to worry about slow shipping.…



Btw my order I never placed still hasn't shipped outrage!!![ram27bat]

Plowboy221 wrote:




.....funny.
you and I are lucky that we have plenty of 'extra' smokes on hand. Some, probably many BOTL's smoke pay check to pay check, not having the luxury to keep 'extra' on hand. My order from last Tuesday still has not shipped. I must say this is the first time I have ever experienced an 'outrageous' delay in getting my order. Hopefully it will be the last such delay. Now we can all drop it, suck it up, and wait. They will ship nothing faster even if we bitch till we are all blue in the face.

🐴 🐴 🐴 🐴
Mainecat
12 years ago

You guys do know this is a well-established company experiencing an extremely high volume of orders at present.

They're not some little shop that opened an online store, takes your money, and disappears.

You will get your cigars, or a refund.

I don't understand the complaints either, you got your cigars for well under retail (I hope.... ) but you can't deal with a bit of a delay on shipping? If you want em now, go to your local cigar shop and pay full retail (or more).

danmdevries wrote:



I said I am being patient[-o<
hnixon12
12 years ago

You guys do know this is a well-established company experiencing an extremely high volume of orders at present.

They're not some little shop that opened an online store, takes your money, and disappears.

You will get your cigars, or a refund.

I don't understand the complaints either, you got your cigars for well under retail (I hope.... ) but you can't deal with a bit of a delay on shipping? If you want em now, go to your local cigar shop and pay full retail (or more).

danmdevries wrote:


No, but they are a large company, and they need to be prepared for high volume. HIGHER MORE PEOPLE!!
Its principle! I am a seasoned customer here, I buy all the time, Fathers Day is every year? correct?
ufifteen
12 years ago
I should stick to reading the forum, I knew I had it coming. Been a loyal customer spending on average 150 a month for at least 5 years. Just saying...
Sneaky greasy
12 years ago
Still nothing... Hasn't shipped yet. Trish, I know I only have "balsa wood" membership unlike the prestigious "platinum" members that post here, but maybe you can help me out.
Kuatu
12 years ago
Hey, I got a response from customer service as show below...

Thank you for shopping with CigarBid. We’re very sorry for the delay in shipping your order. We are running on a slight shipping delay in our warehouse at this time. As you would expect from CigarBid, we are doing our best to get all packages shipped out as soon as possible. Once the order is assigned a tracking number, we will email it to you right away.

We certainly understand your frustration from this unintended disruption. Please accept our sincere apology for the shipping delay. We have also issued a 50% refund of your shipping charges to the credit card used for the purchase.

If there is anything else we can help you with, please let us know.

Sincerely,

Shana
Customer Service

Good enough for me!
dstieger
12 years ago
Not too much posting by the xxxx@cigarbid folks lately.....so, maybe they got serious and flexed Trish and her team to the warehouse to help with the backlog. They'll fix this...until it breaks again.
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