Zildjiank
9 years ago
Hello All, I can't believe what has been happening with this place.

The customer service agent just hung up on me after I called to inquire WHERE MY REFUND WAS- AFTER THEY HAD IT BACK FOR 30 DAYS. I was told I should have the money refunded within 30 days. Well not only is it not in my bank account, but they now have the cigars AND the money.

When I ask whether the agent can send an inquiry of processing my return, she rudely stated that "I've already told you there's nothing I can do- the returns department is backed up and will return it 'when they get to it'".....

When they get to it? Or conveniently forget? CIGARBID- RETURN MY MONEY. You have the product and my money- the only place we go to from here is claiming FRAUD AND A SCAM.

Be wary of this place, I think they are used to taking your money and never really providing returns of ANY KIND AND OR ANY ETA of when they may get it back to you......
ZRX1200
9 years ago
Nice first post buddy.

How much $ did they soak you for?

Did you try emailing [email protected] ? He's a big mucky muck
jjanecka
9 years ago
DrafterX can refund you your money, just send him a PM with your creditcard information and address.
teedubbya
Zildjiank
9 years ago

Nice first post buddy.

How much $ did they soak you for?

Did you try emailing [email protected] ? He's a big mucky muck

ZRX1200 wrote:




I will email him- thank you. First post after 3-4 calls/emails to customer service and a hang up.
$175 not refunded after 30days of them having my product? Yes it calls for a little shout out.
Zildjiank
9 years ago

Nice first post buddy.

How much $ did they soak you for?

Did you try emailing [email protected] ? He's a big mucky muck

ZRX1200 wrote:



This email did not work...
gummy jones
9 years ago
do a search for mr.jones and pm him
he is the customer service guy here
i dont know how to link his handle or i would
mention s.s.g. (site satisfaction guarantee) and he will take care of you
jjanecka
9 years ago
Oh yeah! Mr Jones is the best! He had my issue resolved in less than two days.
victor809
9 years ago
I heard about that SSG initiative cigarbid was trying to implement. I think the customer service reps get graded on their SSG milestones... definitely need to bring that up if you talk to Me jones...
dstieger
9 years ago
Challenging to get through on phone or by message, but once I reached CS, resolution was swift and satisfactory.
Hank_The_Tank
9 years ago
I also agree on Mr. Jones. He should be able to fix the problem pretty quick
cameroon
9 years ago

Hello All, I can't believe what has been happening with this place.

The customer service agent just hung up on me after I called to inquire WHERE MY REFUND WAS- AFTER THEY HAD IT BACK FOR 30 DAYS. I was told I should have the money refunded within 30 days. Well not only is it not in my bank account, but they now have the cigars AND the money.

When I ask whether the agent can send an inquiry of processing my return, she rudely stated that "I've already told you there's nothing I can do- the returns department is backed up and will return it 'when they get to it'".....

When they get to it? Or conveniently forget? CIGARBID- RETURN MY MONEY. You have the product and my money- the only place we go to from here is claiming FRAUD AND A SCAM.

Be wary of this place, I think they are used to taking your money and never really providing returns of ANY KIND AND OR ANY ETA of when they may get it back to you......

Zildjiank wrote:



Welcome! As I'm sure you know, in Turkish a "zildjiank" is "a man who dresses like a woman for the purpose of sexually gratifying other men." Bearing that in mind, do you care if we call you Winnie the Whiner?
Hillbillyjosh770
9 years ago

Hello All, I can't believe what has been happening with this place.

The customer service agent just hung up on me after I called to inquire WHERE MY REFUND WAS- AFTER THEY HAD IT BACK FOR 30 DAYS. I was told I should have the money refunded within 30 days. Well not only is it not in my bank account, but they now have the cigars AND the money.

When I ask whether the agent can send an inquiry of processing my return, she rudely stated that "I've already told you there's nothing I can do- the returns department is backed up and will return it 'when they get to it'".....

When they get to it? Or conveniently forget? CIGARBID- RETURN MY MONEY. You have the product and my money- the only place we go to from here is claiming FRAUD AND A SCAM.

Be wary of this place, I think they are used to taking your money and never really providing returns of ANY KIND AND OR ANY ETA of when they may get it back to you......

Zildjiank wrote:









Returning to forum without posting...
opelmanta1900
9 years ago

Hello All, I can't believe what has been happening with this place.

The customer service agent just hung up on me after I called to inquire WHERE MY REFUND WAS- AFTER THEY HAD IT BACK FOR 30 DAYS. I was told I should have the money refunded within 30 days. Well not only is it not in my bank account, but they now have the cigars AND the money.

When I ask whether the agent can send an inquiry of processing my return, she rudely stated that "I've already told you there's nothing I can do- the returns department is backed up and will return it 'when they get to it'".....

When they get to it? Or conveniently forget? CIGARBID- RETURN MY MONEY. You have the product and my money- the only place we go to from here is claiming FRAUD AND A SCAM.

Be wary of this place, I think they are used to taking your money and never really providing returns of ANY KIND AND OR ANY ETA of when they may get it back to you......

Zildjiank wrote:



same exact thing happened to me... know what I did? went to the library and used one of several anonymous email accounts to send customer service pictures of my butthole... every single day... for 7 months...
bassman45
9 years ago
Lmao,you guys are nuts!
victor809
9 years ago
Just a point of clarification zoldan...
If you do choose to send customer service pictures of your butthole from library computers, make sure you take the pictures before going into the library.
Second point of note... best customer service address for that picture is [email protected]
tamapatom
9 years ago
Sometimes Mr. Jones is busy, so if you want a quick response just playfully suggest that you will follow him around and stake out his hut until he does. Remind him several times about the SSG guarantee and be firm when you tell him you want the money. He has given it to so many other SSG customers.
Mr. Jones
9 years ago
Hey

Z.O.L.T.A.R.

"The FORTUNE TELLER"...
I see your future ....if you get within 50 yards-0-my cabin...major spot-lights come on and a warning
Siren rings ...with the STANDARD CLAYMORE
MINE "REPORTS" if you come any closer...

I have no CUSTOMER SERVICE ADVICE...OTHER THAN THEY HAVE ALWAYS TREATED ME
GRRRRRREAT!!!

Pay no attention to these SMART AZZES and references to "SSG" policies...they do not
Exist.
8trackdisco
9 years ago

same exact thing happened to me... know what I did? went to the library and used one of several anonymous email accounts to send customer service pictures of my butthole... every single day... for 7 months...

opelmanta1900 wrote:



Yep, did that when things went bad for me. I got a five Nub sampler for free.
jjanecka
9 years ago

Just a point of clarification zoldan...
If you do choose to send customer service pictures of your butthole from library computers, make sure you take the pictures before going into the library.
Second point of note... best customer service address for that picture is [email protected]

victor809 wrote:



That is brutal Vic
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