Hello All, I can't believe what has been happening with this place.
The customer service agent just hung up on me after I called to inquire WHERE MY REFUND WAS- AFTER THEY HAD IT BACK FOR 30 DAYS. I was told I should have the money refunded within 30 days. Well not only is it not in my bank account, but they now have the cigars AND the money.
When I ask whether the agent can send an inquiry of processing my return, she rudely stated that "I've already told you there's nothing I can do- the returns department is backed up and will return it 'when they get to it'".....
When they get to it? Or conveniently forget? CIGARBID- RETURN MY MONEY. You have the product and my money- the only place we go to from here is claiming FRAUD AND A SCAM.
Be wary of this place, I think they are used to taking your money and never really providing returns of ANY KIND AND OR ANY ETA of when they may get it back to you......
Zildjiank wrote:
