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mrcraps
Enthusiast Topic Starter

6 years ago

Is anyone experiencing customer service issues like I am. They do not respond to emails and have put me on hold 3 times over 20 minutes when I call so hang up. Always had great customer serivice in past so what's changed. Does anyone know. They just say your call is very important to us then put you on hold and don't answer.

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Notthe1
Aficionado

6 years ago

Strange, I have not heard or seen any other post in this forum regarding customer service problems.

One may want to consider that there was a minor epidemic that has caused some minimal problems to some less prepared business.

I would take a look at the rest of the forum post and see if there are other people having problems.

jstoughton
Rookie

6 years ago

I have noticed that as well. along with increased shipping costs, missing items in my order (even after I won the bid).....plus.... winning items that are now on "Back Order". How can you auction something you can't deliver on?

Edited by user 6 years ago | Reason: Not specified

tonygraz
Herf-A-Holic

6 years ago

...plus.... winning items that are now on "Back Order". How can you auction something you can't deliver on?

jstoughton wrote:

I don't know but they have been doing it for about a decade or more.

frankj1
Herf-A-Holic

6 years ago

jstoughton wrote:

I was in Stoughton today, coming from Randolph on my way to Canton.

frankj1
Herf-A-Holic

6 years ago

sexual innuendo was unintentional but let's leave it for now.

HockeyDad
Herf-A-Holic

6 years ago

Just showing them the ropes I see.

ZRX1200
Herf-A-Holic

6 years ago

LMMFAO

frankj1
Herf-A-Holic

6 years ago

Just showing them the ropes I see.

HockeyDad wrote:

I'm feeling altruistic.

ZRX1200
Herf-A-Holic

6 years ago

#10

Peter North said he swore by gorging on celery for a week before performing.

Mr. Jones
Herf-A-Holic

6 years ago

#11

Zrx1200 is a porno customer

tonygraz
Herf-A-Holic

6 years ago

#12

I heard Mr. Craps was a gambler.................and there was that other theory.

teedubbya
Herf-A-Holic

6 years ago

#13

Thought it was only a fart huh?

cbias
Rookie

6 years ago

#14

mrcraps wrote:

I emailed yesterday and yet to receive a response 24 hours later. I am on hold right now for 20 mins. My cigar ship day is Tuesday and my order hasn't even processed yet. Not sure whats going on. I have placed many orders in the past and have never had these issues.

teedubbya
Herf-A-Holic

6 years ago

#15

Weber never did answer the phone and they usually have great customer service. I wonder what could be happening?

opelmanta1900
Herf-A-Holic

6 years ago

#16

I've got a friend whose brother in law is a higher up in the defense department and I asked him to ask his brother in law about all these strange occurrences with customer service and he did and he called me this morning and said his brother in law said no, nothing is going on...