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CaptHowdy666
Rookie

6 years ago

#21

same with me . my ship day was LAST thursday - ive been " processing" ever since . started e mailing 2 days ago - nothing - called 4 times on hold 20 plus mins - no answer . i too have had a good time with these folks but this has gotten out of hand it seems . thoughts ? 🐴

Edited by user 6 years ago | Reason: Not specified

Palama
Herf-A-Holic

6 years ago

#22

CaptHowdy666 wrote:

Delays in shipping seems to be the "new normal" these days. Experiencing it right now with a different vendor and my wife's Amazon and QVC orders also hiccup from time to time.

Abrignac
Herf-A-Holic

6 years ago

#23

1) aren’t we in the midst of a pandemic where absenteeism at work due to illness is at an all time high?

2) get a large humidor and fill it. That way you’re not waiting on an order so you have something to smoke.

MACS
Herf-A-Holic

6 years ago

#24

Dear Mister Fantasy, play us a tune
Something to make us all happy
Do anything, take us out of this gloom
Sing a song, play guitar, make it snappy
You are the one who can make us all laugh
But doing that, you break out in tears
Please don't be sad if it was a straight mind you had
We wouldn't have known you all these years

tonygraz
Herf-A-Holic

6 years ago

#25

If only you noobs would stop calling, CS would have time to answer the phones.

Stogie1020
Herf-A-Holic

6 years ago

#26

If only you noobs would stop calling, CS would have time to answer the phones.

tonygraz wrote:

Very wise...

frankj1
Herf-A-Holic

6 years ago

#27

tony is underappreciated

herzenlust
Rookie

6 years ago

#28

Customer service is nonexistent. Wrong items in CigarBid shipment. Tried calling. Put in hold queue each time and I hung up after an hour wait, each time. Tried emailing and got no help. Tried PM on CigarBid Facebook and was told customer service would call me A.S.A.P. Call didn't happen. How would you feel if you paid for (2) five packs of Drew Estate Maduro Gran Toro and ended up with Acid Kuba Kuba's????? Bad trade. Several on here have suggested sending a PM to Celtic Bomber which I did as of today.

Stogie1020
Herf-A-Holic

6 years ago

#29

Customer service is nonexistent. Wrong items in CigarBid shipment. Tried calling. Put in hold queue each time and I hung up after an hour wait, each time. Tried emailing and got no help. Tried PM on CigarBid Facebook and was told customer service would call me A.S.A.P. Call didn't happen. How would you feel if you paid for (2) five packs of Drew Estate Maduro Gran Toro and ended up with Acid Kuba Kuba's????? Bad trade. Several on here have suggested sending a PM to Celtic Bomber which I did as of today.

herzenlust wrote:

If you send him three or four PMs in a row he tends to get to you sooner.

I did that for a few days in a row and it worked.

Palama
Herf-A-Holic

6 years ago

#30

herzenlust wrote:

He’s been a busy man. Hope you don’t get the perfunctory form letter response. 😰

RMAN4443
Herf-A-Holic

6 years ago

#31

If you send him three or four PMs in a row he tends to get to you sooner.

I did that for a few days in a row and it worked.

Stogie1020 wrote:

I had to PM Celtic Bomber 6 or 7 times, but it was worth it...not only did he get my order squared away
and delivered to me in record time, but he also included 2 fivers of Drew Estate Maduro Gran Toro for my troubles...
CB gets my vote as CS liaison of the year...Great Job CB, you are truly a Covid hero...=d> 🍺 =d>

8trackdisco
Herf-A-Holic

6 years ago

#32

The service these people are getting represent a slim percentage of cigars received.

You think they would let us know they arrived?

They scream and cry. Then the just leave you.

They never write, they never caaaalll. Would it kill them caaaalll?

frankj1
Herf-A-Holic

6 years ago

#33

my first royalty check is on the way!

herzenlust
Rookie

6 years ago

#34

If these CigarBid issues were such a small percentage of cigars shipped, getting someone in customer service to reply or call wouldn’t not be impossible and attempting to have Celtic Bomber intercede, wouldn’t be necessary.

Stogie1020
Herf-A-Holic

6 years ago

#35

BLASPHEMY!! Another one of my orders arrived intact and on time.

I want to speak to someone in the complaint department. Or the argument department.

https://www.dailymotion.com/video/x2hwqn9

MACS
Herf-A-Holic

6 years ago

#36

^No you don't.

jeffinchi
Rookie

6 years ago

#37

Having the same issues. I won a few bids and forgot to update my credit card expiration date. I received an email that there was a processing error and to call the 1-800 number. Yesterday I was placed on hold for 35 minutes without a response. I then left a customer service request that is still open 24 hours later. I called twice today. The first time I was on hold for 20 minutes and then disconnected. I’m at about 20 minutes in on hold for the second call.

I’ve been buying from cigarbid.com for over 10 years. I’ve had almost all positive experiences with them until now. I find it concerning that for a few months, there is seemingly no one handling customer service requests. Even as I look through this thread, not a single customer service representative has chimed in to accommodate OP or anyone else that is experiencing problems. Everyone’s got jokes until they run outta smokes. Where are you cbid customer service?

Gary R.
Rookie

5 years ago

#38

I called today and got voicemail stating they were closed due to unforeseen circumstances. What the hell?! They just sent me an order. But now they sent me an email stating there was a problem and couldn't process my new order. I tried to "reply" and got a notice that that same e-mail address wasn't good!? I can't call,can't e-mail. Maybe smoke signals, or carrier pigions?

corey sellers
Herf-A-Holic

5 years ago

#39

PM CelticBomber he should be able to help you out with your issues.

stratos356
Rookie

5 years ago

#40

Yesterday, I called three times for a grand total of 5 hours of hold time. Additionally, I have now sent over twenty emails with no reply. In past, availability and problem resolution was never an issue, but recently....Cutbacks in customer service are usually signs of financial distress. Is the company in trouble?

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