Stogie1020
4 years ago
^He seemed nice...
delta1
4 years ago
Pretty sure 123Alvin is CelticBomber's new moniker...he is a huge fan of self pleasuring...
Stogie1020
4 years ago
haha

Wait, then is JBlew his alter ego?
rfenst
4 years ago

Up until today, I've had a decade plus of fabulous service from cbid. I bought some stuff recently to give
to cigar buds for Christmas. I expected it to be delivered today. I checked my e-mail and I see
a note from Shana that CBID has done an audit, and I owe 20 some odd dollars. My order won't ship until
this is paid. Lmao, you're kidding me right??? I'm a huge customer to CI,CBID,and formerly I bought a ton of
stuff from the beard. When I say a ton, I literally mean 10's of thousands of cigars
over the years. Now, I have to go to the brick and mortar to buy these guys gifts. If I automatically pay each
Invoice on CBID as I order, how is it even possible that I owe them money? I'm literally stunned at the stupidity
of this whole situation. They obviously screwed up somewhere, but want me, the customer to pay for their screwup. Nope, ain't happening. I never got so much as a single freebie from CBID even though I've bought more
AJF stuff than 95% of their individual customers, guaranteed. I'm bummed that CBID
an enormous sized business would pull shenanigans like this with a huge customer.
It's insulting. I'm done with all of em. Talk about a stupid way to lose a very long time
steady customer. It seriously doesn't get any more amateur hour than this.
Happy Holidays all.....I'm off to Famous, more for y'all right here.

Bitter, but Merry.😂😂😂😂😂😂😂😂

JBluez wrote:


Try calling them back with a positive mental attitude to see if you can get this figured out. Sometimes people make mistakes. Get a copy of your statement to see if thy are right or wrong. Shana is GREAT to work with...
JBluez
4 years ago
bro, i've never had a poor experience with any of the ladies or guys at CBID. I'm not suggesting by any means that this is an issue due to Shana, she's just the messenger. In fact, I'm certain I've spoken to Shana a few times in the past. Never been treated wrong by a staff member of CI, CBID, or the beards site. In fact, quite the opposite. I know you've been around for years, so I respect your input. I don't post much, but I do read the forum once in a while. Stay thirsty my friend John
KingoftheCove
4 years ago
They will make it right.
frankj1
4 years ago
do you want me and Drafter should make a house call?
KingoftheCove
4 years ago

do you want me and Drafter should make a house call?

frankj1 wrote:


Z will take care of it........quick phone call.
delta1
4 years ago

do you want me and Drafter should make a house call?

frankj1 wrote:




go check on John first...he might be dyin from thirst
frankj1
4 years ago
I'll bring a flask
Stogie1020
4 years ago
After consulting with Celtic, I called the main line for CBid to get some help on an order that didn't ship. I had Christy on the phone within 4 minutes and she said she would have a manager see why my order got franked up. Super freindly, super helpful.

My pallet of Brazilias should be on their way shortly.
JBluez
4 years ago

Try calling them back with a positive mental attitude to see if you can get this figured out. Sometimes people make mistakes. Get a copy of your statement to see if thy are right or wrong. Shana is GREAT to work with...

rfenst wrote:



Took your advice my friend. I called and waited 45 minutes to finally get through. The lady I spoke with completely understood my issue and was excellent about trying to fix it. I think her name was Darlene? Sorry if that's incorrect, but she was your typical CBID C/S #ROCKSTAR She told me she'd do her best to expedite my complaint and try to have someone get back to me.
Sure enough, in a short amount of time, I got an email that offered a very fair resolution. I was thrilled with the result. For a minute there, I'd lost faith in ole reliable, aka CBID C/S. I want to make it crystal clear, my complaint was never about Shana, or anyone else in C/S. My thought was that maybe CBID had implemented new C/S policy. I'm happy to report, this was a one off that I kind of over reacted to. I'm getting grumpy as I get OLD(ER) 😂

I'm still glad I came to the forum for some advice from some of you long time users. As stated, I read the forum fairly regularly, but rarely post. Thanks again for your thoughts and advice. You were spot on.

Happy Holidays CBID Nation


John
ZRX1200
4 years ago
Who doesn’t like a happy ending?!

~Robert Kraft
frankj1
4 years ago
bgz
  • bgz
  • Herf-A-Holic
4 years ago
^ Is that like an lol?
Abrignac
4 years ago

I read a comment the other day that your customer service sucked well I have had to call Customerservice twice and I am pleased to say that your Customerservice is the best I have ever talked to!
Each time my problem was taken care of promptly!
I want to shout out a great thank you to the young lady who took care of my problem yesterday (I am sorry I forgot her name) She helped Alvin Mascarenas with his Perdomo humidor. My new humidor was shipped today!
Thank you young lady!!
signed Shana, (oops Alvin Mascarenas)

123umpire wrote:


izonfire
4 years ago
I heard Alvin Mascarenas was wanted in a child abduction case…
frankj1
4 years ago

^ Is that like an lol?

bgz wrote:


it's better.
You must have missed my anti-LOL rant a few years ago.
bgz
  • bgz
  • Herf-A-Holic
4 years ago

it's better.
You must have missed my anti-LOL rant a few years ago.

frankj1 wrote:



No, I didn't miss it, I was one of the targets lol.
frankj1
4 years ago
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