I was going to post under "Customer Service is Lacking", but after what happen to my last and FINAL ORDER the subject No Customer Service is a correct title.

Here is what happen with my FINAL ORDER!

I did not receive one of my lots that I won. While they credited my account, they breeched the fundamentals of the agreement between the customer and auctioneer and did not deliver the lot to me. In my book this spells "dishonestly" and it is fool me once shame on you, fool me twice shame on me.

Tried calling Customer Service 1-800-830-4590 and the number does not work or at least Monday - Wednesday, July 18 - 20 .

Then tried E-mailing, no response!

I will not be doing business with these crooks ever again! Cigar Bid lost my trust of doing business.

So let me see if I got this right... you bid on a lot and won... you were charged for that lot, yet you did not receive it... and then they credited your account for the lot you did not receive?

What's the fkn issue? You didn't get what you didn't pay for. Better that than they kept your money and waited until you disputed it.

True. But, I bid on a lot, won that lot and should get that lot, it is a contract. Been buying at Cigar Bid since 2011, so no stranger to the business.

Going to extreme on this to make a point. So you go to a mechanic to work on your brake system, and they only do 75% of what needs to be done and refund you 25% of the cost of the total repair. You have a crash because of brake system failure, but you should be good with that?

This is the problem with our current way of business, people are getting use to not getting what they contract for and are becoming OK with it. It is call accountability and we are letting too many business getting away with it. It starts small, but grows into a monster until it is a way of life.

OK, ok, stepping off my soap box. I hope you see the point.

Nah, I see Macs point though. You were out the smokes you expected, but weren't charged. That's actually pretty honest. Not open and communicative, nor stellar service in general, but honest. You acknowledge the signs that chit is not working well everywhere, so you've seen the signs. Caveat emptor.

I am confused. First you say they are being honest, then you end it with Caveat emptor, Latin for "let the buyer beware."

Well anyway, I see where this discussion is going. Good day to all, my bad for posting, what was I thinking?

Cigars and auto repair are not comparing apples to apples, buddy.

I do understand that a business should do everything within their power to honor a contract. I am a man of my word and it irritates me when stuff like this happens, too. However, in the CigarBid fine print...

https://www.cigarbid.com/help/terms-and-conditions/2069134/ 

Might want to read the "contract". They warned you.

It’s an auction. There is an expectation given no reserve you get what you win. Seems like you people are ok with them backing out if the price ends up to low or whatever other reasons drive them. Does that go both ways. I can bid until I win decide I went to high and say never mind?

Waddaya mean "you people?"

Seriously though, the site has issues. It's had issues for a while now as any minimal amount of research tells you, evidenced by the rising need for Celticbomber's tireless work. If you recognize that and feel it's worth taking a chance, fine. Just don't be surprised when an issue pops up.

That Celticbomber POS won’t respond to me.

Must be mani/pedi time. Don't worry. He'll get to it

And by “you people” I meant idiots in general. No offense meant.

He’s probably inundated with other customer’s issues. Remember, he’s just one guy (…with a Jewish wife - whatever that’s supposed to mean…) that’s trying to help hundreds, possibility thousands at once.

Patience is a virtue.

He’s still a ****** though right?

I wasn't actually offended, unless you happen to be prejudiced against those of German/Polish/Irish persuasion. Just seemed an appropriate response

I don’t know. Is ray a pollock too? Poor ****.

I can neither confirm nor deny that. 🤐

BUT, you could, mebbe, tempt (…aka “bribe”…) him with bags of Maebo One-Ton Chips. He won’t trade, take one dropped on the garage floor or buy them but will certainly accept them in lieu of ca$h payments.

No Boobage, my wife is a pollock.

You idiots realize a pollock is a salt water fish, right? If you're gonna use slurs, at least spell them right.

Maybe he meant his wife is a salt water fish?