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AaronzDad
Enthusiast

4 years ago

#21

Thanks for the info Shana. It helps to understand what's going on. Still a little frustrating waiting weeks for orders to ship out though.

I'm curious, are you at liberty to disclose what the oldest order is waiting to be shipped yet? Not counting back orders of course.

ShanaC@CigarBid
Moderator Topic Starter

4 years ago

#22

AaronzDad wrote:

Good morning,

I don't have that information readily available.

I have you at the top of my list and have been emailing the warehouse daily to get your order shipped.

Apologies.

DrMaddVibe
Herf-A-Holic

4 years ago

#23

WTG Shana.

Fight the good fight.

On the plus side...Ordered cigars and lighters...got 'em.

HockeyDad
Herf-A-Holic

4 years ago

#24

even I handled about a half dozen, courtesy of lehockeydad

frankj1 wrote:

Nobody likes a narc, m’kay.

bgz
Herf-A-Holic

4 years ago

#25

Nobody likes a narc, m’kay.

HockeyDad wrote:

Oh good, we can start sending them your way and you won't rat us out.

Jakethesnake86
Herf-A-Holic

4 years ago

#26

Awesome to hear! I’ve got an order hung up. Figured I’d let it sort itself out. I’ve always gotten my stuff sh things happen. Good to hear things are still go.

I’m the snake

AaronzDad
Enthusiast

4 years ago

#27

... I have you at the top of my list and have been emailing the warehouse daily to get your order shipped.

Apologies.

ShanaC@CigarBid wrote:

Thanks Shana!

I guess I don't see what the hold-up is. If it were just a matter of working through older orders and mine is down the list then I get it. But I've seen comments in the forums here from people who have ordered cigars in the last two or three weeks and have received their products. My order is over three weeks old now.
Or if everything is on backorder then there's nothing anyone can do but wait. But you separated those out into their own group so that's not it.

I received an email yesterday letting me know a partial shipment was made.
A five-pack.
That's less than 1% of the order.

I received one five-pack last week and when I look at my orders page it says two five-packs were shipped and shipping was $49 while the tax was $59. On an $8.50 five-pack.
I'm sure we have to wait for all shipping and billing to be completed to sort out that mess though.

I don't envy you the mess you must be dealing with. Hopefully once the new space is up and operational life will return to normal. Or as normal as anything ever gets.

RayR
Herf-A-Holic

4 years ago

#28

Oh sh*t, the sheriff back in town, RayRay, you better hide...

Quick, go post a joke under a SOB thread.

bgz wrote:

I thought you said the CBID sheriffs didn't know the forums existed? 😕

madspackler
Herf-A-Holic

4 years ago

#29

Shana you are a Rockstar. Thanks for the update.

I'm sure you and the staff are just as frustrated by the CS issues - and are tired of dealing with it every day. Kudos for continuing to show up and doing your best. Keep up the good work.

Burner02
Herf-A-Holic

4 years ago

#30

Shana rules!

discocelsior
Rookie

4 years ago

#31

Ok il wait patiently. However I noticed my cc got billed for 2 different amounts. One amt is correct, the other is not mine, curious what it is i dont have no other order besides one that got canceled when my cc # was wrong but that amt is not what was billed, im fine with paying for a previous lot i won, but thought you guys cancel orders if cc was wrong

Dg west deptford
Herf-A-Holic

4 years ago

#32

Is it me or was Shana winking at me?
She's some kinda 🔥
Jk Shana,I know you just love me for my cc#
We ❤️ you!

Despite whatever disco stew is talking about

ShanaC@CigarBid
Moderator Topic Starter

4 years ago

#33

discocelsior wrote:

Good morning!

I am looking into both of your orders with the warehouse.

The reason for the 2 different amounts is there is a backorder. So, we can't charge you for a backordered item. The original amount gets voided and we process the lesser amount. When the backorder comes back into stock, that's when we would charge you the difference.

I will keep you posted.

tonygraz
Herf-A-Holic

4 years ago

#34

Is it me or was Shana winking at me?
She's some kinda 🔥
Jk Shana,I know you just love me for my cc#
We ❤️ you!

Despite whatever disco stew is talking about

Dg west deptford wrote:

It's definitely you !

Dg west deptford
Herf-A-Holic

4 years ago

#35

^ oh, Tony don't be jealous.
Smile once in awhile maybe a pretty girl will smile back

Mr.C is a lucky man.
All I'm sayin

tonygraz
Herf-A-Holic

4 years ago

#36

Brown noser !

Donnidarko
Rookie

4 years ago

#37

Well I personally am getting a little frustrated with your present level of customer service. Between Thursday, Friday, Monday and Tuesday I have logged well over 10 hours on hold just to pay for my cigar order and today you’re “closed due to unforeseen circumstances” and not taking calls at all. I’m so close to never order from Cigarbid or Cigars International again. You all need to start stepping your game up a little or you’re going to lose customers