I've attempted to contact them over five times, and I get no response.

Neither the mail, nor the phone number gets me anywhere.

My order has been hanging for a week now without being processed.

not touching this one.

not touching this one.[/quote]

I cut you some slack.

(waiting for the other shoe to drop)...Thanks!

I've attempted to contact them over five times, and I get no response.

Neither the mail, nor the phone number gets me anywhere.

My order has been hanging for a week now without being processed.[/quote]

You’ve been here 13 years and finally get around to posting?

Go to your room. You’re grounded. …And clean your room and put away your laundry.

I called 2 or 3 times over a few different days and it says, "Due to unforeseen circumstances, we are currently closed"

Tried the Contact Us form a couple times over the last couple of weeks and -- no response.

Doesn't really do anything for my confidence in their business. Are they going under???

Thanks - I'll give 'er a try tomorrow.

Go to your room. You’re grounded. …And clean your room and put away your laundry. [/quote]

Harsh.

LIKE!

Looks like CBID customer service is non-existent at this time.

Pm CelticBomber he is helping them out with issues. He is the one that helped me when my order was still processing for a week.

Looks like CBID customer service is non-existent at this time.[/quote]

Well did they help any ?

It is simply hopeless……..the perfect storm………covid…….noobs……..bad software……..increased orders……overloaded/understaffed CS…….new warehouse snafus….

Frank is done….

I’m done pinch hitting….

HockeyDad stepping up………but, not sure he is up to the task long term…

SOB tries, but is just too nice for the job…..

the end is…………………..near…

[/quote]

Prolly couldn’t hurt. Unless he’s an atheist.

I guess it helped because I got through to cbid today and they figured out the problem. As someone mentioned, they are doing a transition in the warehouse from one system to another. Part of my order was going to the old system, part to the new.

Darlene was very nice and fixed it for me.

New cigar haul coming soon!!!

I guess it helped because I got through to cbid today and they figured out the problem. As someone mentioned, they are doing a transition in the warehouse from one system to another. Part of my order was going to the old system, part to the new.

Darlene was very nice and fixed it for me.

New cigar haul coming soon!!![/quote]

Well, well, well!!!

So, it looks like, a call to the Billy Graham prayer hotline, BEFORE contacting cbid CS, is the way to go!

Well done Kimo! =d>

It sucks, but this is the way.

It sucks, but this is the way.[/quote]

I had no idea you were a Mandalorian…