Customer Service Conversation:
My Comment 10/17/2018
Order #: XXXXXXXXXX
Hi,
First time I have been charge sales tax. Did you open a brick and mortar in Illinois recently?
XXXX Yesterday, 11:07 AM
Good morning XXXX,
Thank you for contacting us! We apologize for any confusion caused. Due to changes in your state’s tax laws, we are now required to collect and remit sales tax. Where it applies, we’re also collecting and remitting the local sales tax.
For more information, please visit your state’s website. The Department of Revenue section will have the details.
We hope this information has been helpful. Please let us know if we can be of further assistance!
Sincerely,
XXXXX
Customer Service
My Comment Yesterday, 12:47 PM
Thank you for the info. I didn't see any notification of that change on your website.
XXXXX Yesterday, 3:00 PM
Hello XXXX,
We apologize for any inconvenience. It’s located in the Terms & Conditions of our Help section. Please let us know if there is anything we can assist you with in the future. Have a good day.
Sincerely,
XXXXX
Customer Service
My Comment Yesterday, 5:19 PM
Was anyone notified when the Terms and Conditions changed?
XXXXX Today, 9:44 AM
Good morning XXXX,
Thank you for your reply. Unfortunately, we do not send notifications when the Terms & Conditions change. We update the website accordingly. We apologize for any inconvenience this has caused.
Thank you,
XXXX
Customer Service