My order should have shipped Tuesday 9/7 (my shipping preference day).

There is no order # to reference.

I've emailed customer support 3 times.

I've even changed my shipping preference to Daily.

Nothing

Hypothetically, as far as your order goes, it shouldn’t matter that you changed your shipping preference after it closed. But, given these challenging times, I doubt that anything will help other than calling CS and probably wait for a l-o-n-g time before speaking with a human. Other frustrated customers have posted similar complaints and efforts to contact CS through e-mails with no results so best to change your method of contact.

I live 20 minutes from them maybe I should go knock on the door!

pick up everyone's orders and mail them.

someone needs to end the complaints posts.

Click on “Contact Us”.

There's no phone number. It leads directly to a form you can submit electronically....there is no phone number provided anywhere.

Yes, I did and there is a phone number. Upper right hand corner. I wouldn’t have directed you there if it didn’t have it.

And there’s also a toll-free number at the top right of the landing page of the forum so numbers are provided twice.

The one caveat is that I use the desktop version of the site so that might make a difference if you’re looking at the mobile screen instead.

(800) 830-4590

Look just to the right of blanks for your name.

(800) 830-4590

BTW, have you heard of COVID-19. It effects online cigar merchants, too.

(800) 830-4590

but, at least he got it... OP is still waiting

We got meds for that....

Ba ZING!!

Then what am I paying $49.99 a month for?

To be able to proclaim yourself a fool for paying $49.99 a month for absolutely nothing.