@stogie status is I won bid nothing more is that slow enough for you. If I had been notified order processed and or shipped or heard back from customer service I wouldn’t have posted here at all

I can't wait for the next topic - Bid too.

I am in the same situation.
My order should have shipped Tuesday 9/7 (my shipping preference day).
There is no order # to reference.
I've emailed customer support 3 times.
I've even changed my shipping preference to Daily.


Nothing

[quote=kevinconradking]I am in the same situation.
My order should have shipped Tuesday 9/7 (my shipping preference day).
There is no order # to reference.
I've emailed customer support 3 times.
I've even changed my shipping preference to Daily.


Nothing[/quote]

Hypothetically, as far as your order goes, it shouldn’t matter that you changed your shipping preference after it closed. But, given these challenging times, I doubt that anything will help other than calling CS and probably wait for a l-o-n-g time before speaking with a human. Other frustrated customers have posted similar complaints and efforts to contact CS through e-mails with no results so best to change your method of contact.

I would call but does anyone know the number???
I live 20 minutes from them maybe I should go knock on the door!

[quote=kevinconradking]I would call but does anyone know the number???
I live 20 minutes from them maybe I should go knock on the door![/quote]
pick up everyone's orders and mail them.


someone needs to end the complaints posts.

[quote=kevinconradking]I would call but does anyone know the number???
I live 20 minutes from them maybe I should go knock on the door![/quote]

Click on “Contact Us”.

Update: My order is processing.

And to Palma...have you ever clicked on "Contact Us"?
There's no phone number. It leads directly to a form you can submit electronically....there is no phone number provided anywhere.

[quote=kevinconradking]And to Palma...have you ever clicked on "Contact Us"?
There's no phone number. It leads directly to a form you can submit electronically....there is no phone number provided anywhere.[/quote]

Yes, I did and there is a phone number. Upper right hand corner. I wouldn’t have directed you there if it didn’t have it.

And there’s also a toll-free number at the top right of the landing page of the forum so numbers are provided twice.

The one caveat is that I use the desktop version of the site so that might make a difference if you’re looking at the mobile screen instead.

[quote=kevinconradking]I would call but does anyone know the number???
I live 20 minutes from them maybe I should go knock on the door![/quote]


(800) 830-4590

[quote=kevinconradking]And to Palma...have you ever clicked on "Contact Us"?
There's no phone number. It leads directly to a form you can submit electronically....there is no phone number provided anywhere.[/quote]

Look just to the right of blanks for your name.

(800) 830-4590

BTW, have you heard of COVID-19. It effects online cigar merchants, too.

One more time in case you missed it the other 3 times.

(800) 830-4590

Update to a valid CC, maybe

Kids these days...

[quote=Stogie1020]What are you talking about???? You got Herpes from an order a few months back!

You can keep your Platinum Membership, my crotch already itches enough with this damn heat.[/quote]

but, at least he got it... OP is still waiting








We got meds for that....

[quote=drglnc]but, at least he got it... OP is still waiting








We got meds for that....
[/quote]


Ba ZING!!

[quote]You do realize the Platinum Membership ended a few years before you joined sport?[/quote]

Then what am I paying $49.99 a month for?

[quote=LeeBot]Then what am I paying $49.99 a month for?[/quote]

To be able to proclaim yourself a fool for paying $49.99 a month for absolutely nothing.