bpink27
3 years ago
New Member here, I have had an order processing for a month (my first order with CB) and have had a couple orders process and ship since then. I’ve tried calling and emailing for weeks and have had nothing. Just posting here for help because I’m lost and have no idea where else to reach out to 🤷‍♂️
ufifteen
3 years ago
Check some other posts on your topic, similar issues happening. I've been waiting on an order that's processing since Aug 16. Calling and waiting for hours is about your only hope to get the order fixed, the messaging is a lost cause at this time.
MoreBeer
3 years ago
I had a problem with an order from late June. Was charged for it but never shipped. Sent 5 messages through the site and no reply. Called 3 times, on hold for an hour each time, nobody picked up. I also sent a letter via snail mail. Nothing. When it got close to 1 month and zero communication, I old them by email and snail mail that once 30 days pass I'm filing a chargeback. No reply, so I requested a chargeback from my card provider. They responded to that quickly and did get the order. LMAO! I have recently placed a new order and its been "processing" for a week. Enough of this. If I ran my business like this, I'd have no business quickly. I must have spent $10k (likely much more) with this company over the many years. Its sickening to be treated this way. I'd rather pay more and actually get my orders and if there's an issue, there's customer support that actually answers the phone and/or email.
bpink27
3 years ago
Yeah. I don’t get it. A little transparency goes a long way.
DrMaddVibe
3 years ago
Does it really though?
Stogie1020
3 years ago

Does it really though?

DrMaddVibe wrote:


Right? I mean, a LITTLE transparency is still pretty opaque.

KingoftheCove
3 years ago
Poor Shana….
frankj1
3 years ago

Right? I mean, a LITTLE transparency is still pretty opaque.

Stogie1020 wrote:


and some things you can't unsee...
Stogie1020
3 years ago

and some things you can't unsee...

frankj1 wrote:


Correct.

And for the record, Fruit Roll Ups are not opaque enough to constitute "underwear."
frankj1
3 years ago

Correct.

And for the record, Fruit Roll Ups are not opaque enough to constitute "underwear."

Stogie1020 wrote:


I should post this on Knowledge Recently Acquired...


OK, just learned they aren't suitable for outerwear either.
Certainly not when it's hot and humid outside.
Palama
3 years ago

I should post this on Knowledge Recently Acquired...


OK, just learned they aren't suitable for outerwear either.
Certainly not when it's hot and humid outside.

frankj1 wrote:



That reminds me, didja ever find shorts in the "correct" length? 🤔

I vaguely remember you searching for some a couple years back.
tonygraz
3 years ago
You have to call the help line at 508-771-6677
frankj1
3 years ago

That reminds me, didja ever find shorts in the "correct" length? 🤔

I vaguely remember you searching for some a couple years back.

Palama wrote:


ended up with a "harness" from a saddle shpo that protects me.
frankj1
3 years ago

You have to call the help line at 508-771-6677

tonygraz wrote:


508 area code is near me...
Palama
3 years ago

508 area code is near me...

frankj1 wrote:



As in "Edin508"? 🤔
Sunoverbeach
3 years ago

Yeah. I don’t get it. A little transparency goes a long way.

bpink27 wrote:


Hello everyone,

As some of you have noticed, our phone queue and customer service are a bit backed up currently. I can assure you all that we're still here and working tirelessly on getting caught up and back to the service levels you've been accustomed to over the last 25 years.

We recently added a large expansion to our warehouse to allow for better product availability and improve our operational capabilities. There have been some short-term challenges that we're working through which have led to an increase in customer service calls. We appreciate your patience and promise to correct the issues and return to normal as quickly as possible.

Thank you all for your continued support and understanding.

ShanaC@CigarBid wrote:


Transparency achieved
edin508
3 years ago

As in "Edin508"? 🤔

Palama wrote:


It is my area! But not my number.
Sunoverbeach
3 years ago
You are number 6
bpink27
3 years ago
You call that transparency?

Transparency would be answering a call after being in queue for less than an hour and giving a quick explanation why 3 orders have shipped and processed, but one from a month ago just sits and sits and spins while they hold my money.

Keep licking boots though…
3 years ago

I had the same problem this month and last month. They are going through
some kind of transition.
You just have to call and wait an hour or more, I had to wait almost 3 hours last month
then you can straighten it out.
Shana was a awesom, she fixed me up, had to split my order and she said it will go out
at the beginning of the week. They are really busy I gues getting the place ready.
You just need to wait till they get to you on the phone and you'll be fine. Peace. 🇨🇮
Users browsing this topic