chswrst726
Thursday, February 14, 2013 8:15:19 AM
Trish, Jenna, or whoever else answers this....

I received a couple boxes from bids that I won on here. In these boxes was exactly what I had purchased....along with some extra stuff.

There was a box of Diesel Unholy Cocktail (although it also says "Shorty Edition," so I'm not sure which it is), and a Cuba Libre Colibri Cutter.

Can you guys look and see what happened? Not quite sure how to send mail from here yet to return them (afghanistan, in case you didn't know), so I will probably just have to pay for them outright.

Thank you in advance.

-Joe

(BTW, if I posted this a few times, it's because it kept erroring on me when I clicked "Post." Sorry.)

TrishS@CigarBid
Thursday, February 14, 2013 8:33:24 AM
Good Morning Joseph!

I'll have someone email you today about the situation.

Stay safe!

Trish

DrMaddVibe
Thursday, February 14, 2013 8:37:50 AM
THAT'S where my stuff went???

Are you freaking kidding me?

gae9jang2j
Thursday, February 14, 2013 8:44:41 AM
Joe must have platinum membership

Where's mine?

GrayBeard2
Thursday, February 14, 2013 8:51:08 AM

Let him keep the goods. If you want the money, charge my account.

TrishS@CigarBid
Thursday, February 14, 2013 8:52:13 AM

Let him keep the goods. If you want the money, charge my account.

GrayBeard2 wrote:

Not to worry....we'll work it out for him! We love us some troops!

Campage
Thursday, February 14, 2013 8:58:19 AM
=d>
gae9jang2j
Thursday, February 14, 2013 9:00:51 AM
great CS
Nicar
Thursday, February 14, 2013 9:29:58 AM
Trish, thank you for my extra nothing I received. I got charged triple nothing for it, but it's cool, I heard that this is how yall send extra stuff to the troops!!!

Seriously though, nice all around. Not enough positive experiences get posted.

JadeRose
Thursday, February 14, 2013 9:30:56 AM

Let him keep the goods. If you want the money, charge my account.

GrayBeard2 wrote:

Split it between his and mine.

walksalone
Thursday, February 14, 2013 10:50:01 AM
WTG Trish...Bless you..=d>
knokmdwn
Thursday, February 14, 2013 10:57:48 AM

Not to worry....we'll work it out for him! We love us some troops!

TrishS@CigarBid wrote:

TRISH, YOU ROCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

=d> =d> =d> =d> =d> =d> =d> =d> =d> =d> =d>

TrishS@CigarBid
Thursday, February 14, 2013 11:03:38 AM

Trish, thank you for my extra nothing I received. I got charged triple nothing for it, but it's cool, I heard that this is how yall send extra stuff to the troops!!!

Seriously though, nice all around. Not enough positive experiences get posted.

Nicar wrote:

Your extra Nothing?!?! There was lots of love and affection included in that box!! Didn't you feel it when you opened it?

I'm on my way back to the warehouse to let them know to include that next time!! [whip]

ZRX1200
Thursday, February 14, 2013 11:11:58 AM
=d> =d> =d>

Trish

🌫

💓

You!

knokmdwn
Thursday, February 14, 2013 11:12:18 AM

Your extra Nothing?!?! There was lots of love and affection included in that box!! Didn't you feel it when you opened it?

I'm on my way back to the warehouse to let them know to include that next time!! [whip]

TrishS@CigarBid wrote:

Send Nicar that hot pink love and affection. He likes hot pink. It will match his phone. (Ok, sorry, I really left this one open!)

leftyposthole
Thursday, February 14, 2013 12:06:13 PM
Mom comes thru again, awesome
dhoppe_rock
Thursday, February 14, 2013 12:10:33 PM

Your extra Nothing?!?! There was lots of love and affection included in that box!! Didn't you feel it when you opened it?

I'm on my way back to the warehouse to let them know to include that next time!! [whip]

TrishS@CigarBid wrote:

=d> =d> =d> =d> =d>

Post of the day!

chswrst726
Thursday, February 14, 2013 2:32:08 PM
Well, it kinda sucks, but here is the proposed resolution:

Good morning Joseph,

How are you? Trish tells me you received some extra items in your package. It is very difficult to send things back to us from overseas. We appreciate your willingness to pay for those items and your honesty. Both of those items come to a total of $114.95 at a retail price. With our site being an auction site, we rarely sell items at retail cost. I was wondering if you would be willing to pay $50.00 for them. Please let me know what you think.

Take care,

Shana

Customer Service

$50 is more than fair for the items that I received.....but I wouldn't have bought them. I have a box of UHC's already, and (although I did enjoy them when I first bought them) my tastes have changed and I had not planned on purchasing any more. The cutter....I have one of these as well, and it has been used maybe 3 times. It always smashes my cigars instead of cutting them. I actually preferred the $2 razor blade guillotine cutters. I am probably just going to pay this (no...nobody is going to pay for mine), but odds are good that this will be my last order through CBID. I'll stay on the forums of course.

Just kinda crappy that they make a mistake, and I pay for something that I didn't want, and will probably give away. I asked for it, I guess. Should I have kept my mouth shut?

chswrst726
Thursday, February 14, 2013 2:32:15 PM
Well, it kinda sucks, but here is the proposed resolution:

Good morning Joseph,

How are you? Trish tells me you received some extra items in your package. It is very difficult to send things back to us from overseas. We appreciate your willingness to pay for those items and your honesty. Both of those items come to a total of $114.95 at a retail price. With our site being an auction site, we rarely sell items at retail cost. I was wondering if you would be willing to pay $50.00 for them. Please let me know what you think.

Take care,

Shana

Customer Service

$50 is more than fair for the items that I received.....but I wouldn't have bought them. I have a box of UHC's already, and (although I did enjoy them when I first bought them) my tastes have changed and I had not planned on purchasing any more. The cutter....I have one of these as well, and it has been used maybe 3 times. It always smashes my cigars instead of cutting them. I actually preferred the $2 razor blade guillotine cutters. I am probably just going to pay this (no...nobody is going to pay for mine), but odds are good that this will be my last order through CBID. I'll stay on the forums of course.

Just kinda crappy that they make a mistake, and I pay for something that I didn't want, and will probably give away. I asked for it, I guess. Should I have kept my mouth shut?

TrishS@CigarBid
Thursday, February 14, 2013 2:55:08 PM

Well, it kinda sucks, but here is the proposed resolution:

Good morning Joseph,

How are you? Trish tells me you received some extra items in your package. It is very difficult to send things back to us from overseas. We appreciate your willingness to pay for those items and your honesty. Both of those items come to a total of $114.95 at a retail price. With our site being an auction site, we rarely sell items at retail cost. I was wondering if you would be willing to pay $50.00 for them. Please let me know what you think.

Take care,

Shana

Customer Service

$50 is more than fair for the items that I received.....but I wouldn't have bought them. I have a box of UHC's already, and (although I did enjoy them when I first bought them) my tastes have changed and I had not planned on purchasing any more. The cutter....I have one of these as well, and it has been used maybe 3 times. It always smashes my cigars instead of cutting them. I actually preferred the $2 razor blade guillotine cutters. I am probably just going to pay this (no...nobody is going to pay for mine), but odds are good that this will be my last order through CBID. I'll stay on the forums of course.

Just kinda crappy that they make a mistake, and I pay for something that I didn't want, and will probably give away. I asked for it, I guess. Should I have kept my mouth shut?

chswrst726 wrote:

Did you reply to Shana? I'm curious what her response was to your dissatisfaction?