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I've gotten a huge number of cigars from Cbid since joining two months ago, and there have been ZERO ERRORS in the contents of the packages. Dead-on perfect. Only TWO sticks were damaged, and not badly enough for me to bother even telling them about it... I just smoked 'em and they were fine.
Today I asked them a question over the web site. Got a detailed answer in a couple of hours.
Just like CI itself (from whom I've ordered ungodly huge quantities of cigars over the years), customer service is top-notch, and there are no idiots on the picking or packaging lines... everything is always done perfectly, or as nearly as humanly possible.
These folks know their stuff, and have high attention to detail.
Also, the phone customer service folks are PA-based and will chat and B.S. with you, and if you're close by, they'll even shoot the breeze with you about local topics (good restaurants, local events, etc.).
This is the kind of stuff that creates "customers for life"! Newbies reading this, don't worry about CI/CBID service. Order/bid with confidence.
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Edited by user
9 years ago |
Reason: Not specified
