seaking67
Monday, June 29, 2020 12:39:12 PM
Long time customer No phone pick up no replys to emails Anyone else have this problem
teedubbya
Monday, June 29, 2020 12:55:51 PM
Have you bothered to read before posting the same thing everyone else has incessantly?

SO no I think everything is great. Haven't heard a thing.

MACS
Monday, June 29, 2020 1:05:29 PM
You are asking far too much, tee. Why would anyone having customer service problems check the forums to see if anyone else was having the same problems?

That's ludicrous... (as Mike Tyson would say)

tonygraz
Monday, June 29, 2020 3:40:12 PM
No problems here. This is your third post and all about the same problems. Do you know what they say about people who do the same thing 3 times with no success ?
Palama
Monday, June 29, 2020 3:54:11 PM

Long time customer No phone pick up no replys to emails Anyone else have this problem

seaking67 wrote:

Maybe you can post up details so that CS can read about your issue(s) here instead of going through their e-mails or voice messages before getting to yours?

Or not.

maynord777
Tuesday, June 30, 2020 11:43:21 AM
Yes I have a order from last week and no responses from customer service that I messaged 3 times and was on hold for 3 hours and operator picked up, has the covid virus killed the customer service off?
maynord777
Tuesday, June 30, 2020 11:43:28 AM
Yes I have a order from last week and no responses from customer service that I messaged 3 times and was on hold for 3 hours and operator picked up, has the covid virus killed the customer service off?
Antoine7899
Tuesday, June 30, 2020 11:54:59 AM
The customer service wait is toooooo long!!!!!!
opelmanta1900
Tuesday, June 30, 2020 12:05:43 PM

Long time customer No phone pick up no replys to emails Anyone else have this problem

seaking67 wrote:

and worst of all someone has stolen all the punctuation exclamation mark see what I mean question mark

teedubbya
Tuesday, June 30, 2020 12:08:38 PM
I'm having the same issue with Weber. They have about the best CS I've ever experienced but I can't get through to a human or get an email returned right now. I had a similar issue with Apple and Sole fitness equipment. It's almost as if something is happening that is effecting them all. I don't know what it could be.
opelmanta1900
Tuesday, June 30, 2020 12:10:42 PM

The customer service wait is toooooo long!!!!!!

Antoine7899 wrote:

are you calling the 800 line or the back line at (844)411-****?

teedubbya
Tuesday, June 30, 2020 12:41:52 PM

are you calling the 800 line or the back line at (844)411-6951?

opelmanta1900 wrote:

That should have been in a PM. If it gets widely distributed it will no longer be any good.

opelmanta1900
Tuesday, June 30, 2020 12:51:35 PM

That should have been in a PM. If it gets widely distributed it will no longer be any good.

teedubbya wrote:

**** sorry... I'll edit...

Stogie1020
Tuesday, June 30, 2020 12:52:12 PM
Customer Service subforum anyone?

Maybe just "in these times?"

It's always good to herd the sheep into one place so they can do sheep stuff together.

HockeyDad
Tuesday, June 30, 2020 12:53:01 PM

I'm having the same issue with Weber. They have about the best CS I've ever experienced but I can't get through to a human or get an email returned right now. I had a similar issue with Apple and Sole fitness equipment. It's almost as if something is happening that is effecting them all. I don't know what it could be.

teedubbya wrote:

Prolly summer vacation season kicking in.

teedubbya
Tuesday, June 30, 2020 12:59:52 PM

Prolly summer vacation season kicking in.

HockeyDad wrote:

True.... I've been on hold with Weber now for over an hour and a half. You'd think they would have more staff prior to July 4 rather than less.

Makes me think there might be something going on. Something bigger and more important than grills or cigars.

HockeyDad
Tuesday, June 30, 2020 1:01:49 PM

True.... I've been on hold with Weber now for over an hour and a half. You'd think they would have more staff prior to July 4 rather than less.

Makes me think there might be something going on. Something bigger and more important than grills or cigars.

teedubbya wrote:

Nothing is coming to mind. Maybe primaries. It is an election year.

teedubbya
Tuesday, June 30, 2020 1:03:28 PM

Nothing is coming to mind. Maybe primaries. It is an election year.

HockeyDad wrote:

Could be. I think Weber supports all parties. I just left the speaker phone up while I'm on hold. All I need is new handles/knobs to control the flow of gas. Like the idiot on the other thread that flamed his eyebrows I flamed the knobs with a giant tritip grease fire.

HockeyDad
Tuesday, June 30, 2020 1:31:13 PM
That must have been quite a fire.

I use a Weber charcoal grill. We prolly get a different customer service phone number.

teedubbya
Tuesday, June 30, 2020 1:38:31 PM
I've got a performer, 3 WSMs, a Geneses, a spirit and whatever the tiny kettle is called. I've got all the digits.

Yea, I wasn't watching. The fire didn't really do the damage extreme heat did. They look rotted but it is heat rot.

Still on hold.

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