Yesterday, I called three times for a grand total of 5 hours of hold time. Additionally, I have now sent over twenty emails with no reply. In past, availability and problem resolution was never an issue, but recently....Cutbacks in customer service are usually signs of financial distress. Is the company in trouble?

stratos356 wrote:

Eh.............they shorted me a fiver of Melanio Robustos on my last order a couple weeks back........their first mistake on my account in years.
I sent one message to CS..........and Of course I have not received a reply.
What to do???
I could whine and cry and spend hours on hold on my cell phone........
Meh.....

I just started buying at the other place instead.
Got some Tats, Illusiones, Sobremesas and a cab of LFDs.........for less money than they go for here.....and less shipping.
Problem solved....

That fiver of Melanios? I’ve written that off as a loss.
Not even Celtic Bomber can help me.

KingoftheCove wrote:

Been trying to get in touch with them for 3 weeks about cigars missing from my last order. 3 emails unanswered and calls that no one picks up. Very frustrating. 😠

gaperri wrote:

Good luck getting an email response/customer inquiry ticket. I've been waiting a week now. I won't be calling in and waiting for hours on end. I'm just trying pay for an order that couldn't process for whatever reason...even though it is the same card used to process an order the week prior. I'll probably just have them cancel and be done with it if I ever get a response. I'd hate to be someone who either had their order lost or damaged.

Rathrok wrote:

Ok, and the number of times you've followed instructions and sent a private message to celtic bomber is how many?

It gets real old having you people come in here and complain about things not going right when you haven't taken step 1 in solving your own problems...

opelmanta1900 wrote:

Sending a private message to a rep on a forum is the way to handle customer service? It's not like I sent a random email inquiry, there is a ticket open. Sounds like a half-assed way to do customer service for a company this large. I'd lose clients left and right if that was how I handled problems at my job. You don't have to worry about "you people" complaints coming from me. My 4th follow up now has just requested they just go ahead and cancel the order. I'd hate to lose a large order in the mail, or have a large order damaged and get this type of "customer service". Message a forum member....gtfo lol

Rathrok wrote:

...
And lest you forget, you're also the retard with no cigars... i don't have to gtfo... I've got my cigars...

Moral of the story: stop being a cünt... if you want to keep doing the same thing and expect something different to happen, enjoy your insanity... wanna actually accomplish something? You pm celticbomber...

opelmanta1900 wrote: