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ERoss
Rookie Topic Starter

Monday, July 18, 2022 11:14:03 AM

Anyone else struggling to reach customer service? I’ve never received my order and it was sent back to cigarbid. That was almost a month ago, and I’ve made multiple calls, sat on hold for well over an hour, and eventually hung up. Sent 4 service request form emails and no one has gotten back to me. My first negative experience with this company. Have been trying to give them benefit of the doubt but this is getting old

bbmb1097
Rookie

Monday, July 18, 2022 11:25:20 AM

Having the same issue. Submitted a dispute with my credit card as that seems the only way to try and resolve it since cigarbid never responds or answers their calls.

Scny31
Rookie

Monday, July 18, 2022 11:34:38 AM

Yeah, I did a charge back also.

bazcl5
Rookie

Monday, July 18, 2022 11:38:43 AM

Same, my latest order shows the order is still processing for a full week but the charge never completed on my CC. No one answers when you call. Wonder what's happened.

corey sellers
Herf-A-Holic

Monday, July 18, 2022 11:43:47 AM

PM CelticBomber he can help out just make sure to include the order number and problem. He helped me out last week. One of the fella's on here told me about him. He does it part time to help them out.

Sunoverbeach
Herf-A-Holic

Monday, July 18, 2022 6:44:17 PM

Seems to be an uptick in these again. Curious how many CS threads we're up to now

tonygraz
Herf-A-Holic

Monday, July 18, 2022 6:58:00 PM

Enough to annoy most of us that keep seeing them.

HockeyDad
Herf-A-Holic

Monday, July 18, 2022 7:09:26 PM

Having the same issue. Submitted a dispute with my credit card as that seems the only way to try and resolve it since cigarbid never responds or answers their calls.

bbmb1097 wrote:

Maybe pm Frankj1 and wish him happy birthday.

J&K11
Enthusiast

Monday, July 18, 2022 7:32:14 PM

Check your card purchases. I have 2 cards on file with them and 1 has only been used here and a fraudulent purchase was made with it. There were also failed attempts made 3 separate times that didn't go through. Canceled it now waiting 1-3 months for the investigation. Strange enough the one that went through was for a similar amount to one of my recent orders but was charged to sears in Illinois. Researched it and alot of other people were defrauded worse than me. Scammers used a name of a bankrupt company to look legitimate. The other fake companies they used to try and charge it were brail learning center and some others I cant remember. Maybe they had a breech and are trying to keep it quiet.

CelticBomber
Herf-A-Holic

Monday, July 18, 2022 7:36:47 PM

#10

You guys are on a roll. 20 pm's since July 7th. Including them ^^^. Had to dust off the ole form letter.Also received someone's credit card info. That was fun. Buy out an online sex toy site and just check the shipping same as billing address box. I probably saved lives.

Palama
Herf-A-Holic

Monday, July 18, 2022 8:23:46 PM

#11

Enough to annoy most of us that keep seeing them.

tonygraz wrote:

And the odds are that none of the first-time posters will participate in a trade, PIB, etc. and become, at least for a little while, active forum members.

Sunoverbeach
Herf-A-Holic

Monday, July 18, 2022 8:26:54 PM

#12

Well not when they're disgruntled. They think this forum is an extension of the company

Which it is, but not really.

dkeage
Herf-A-Holic

Monday, July 18, 2022 9:18:25 PM

#13

And the odds are that none of the first-time posters will participate in a trade, PIB, etc. and become, at least for a little while, active forum members.

Palama wrote:

Well, they’re BOTS, so....

8trackdisco
Herf-A-Holic

Monday, July 18, 2022 9:47:49 PM

#14

corey sellers wrote:

Same here. Celtic Bomber gave me a one time code that got me to the Escalated Incident Team. Code was PLAT something. Not palladium. Can’t remember exactly.