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BuckyB93
Herf-A-Holic

4 years ago

#21

I will have to sympathize, at one time the CS for C-bid and CI was top notch. Maybe like 5 years ago. It's sad to see that it's become what it has become. Also sad to see that they don't offer the selection that they used to have many moons ago but much of that is out of their control.

With that said, they haven't shut down the forum yet and have been hands off with the Minotaurs (for good or bad).

ZRX1200
Herf-A-Holic

4 years ago

#22

To be fair I think they’re physically afraid with all the BOTL here eating Dave’s Killer Bread.

BKNIKO
Rookie

4 years ago

#23

WAITING FOR DAYS ON MY ORDER. NO CUSTOMER SERVICE. NO EMAIL RESPONSE. THEY JUST LOST A LOYAL CUSTOMER.

DrMaddVibe
Herf-A-Holic

4 years ago

#24

WAITING FOR DAYS ON MY ORDER. NO CUSTOMER SERVICE. NO EMAIL RESPONSE. THEY JUST LOST A LOYAL CUSTOMER.

BKNIKO wrote:

1st post and you claim you're loyal?

NAW.

NEXT!

sammylane
Rookie

4 years ago

#25

I spent over 90 minutes on hold on 4 phone calls without success, I’ve also submitted 3 emails without response!!! What the hell is going on, this used to be my absolute favorite cigar shop,but they have messed up my last two orders and I can’t get them resolved!!!!

Culpepper76
Rookie

4 years ago

#26

1st post and you claim you're loyal?

NAW.

NEXT!

DrMaddVibe wrote:

Pretty lame response... what does posting in a forum have to do with being a loyal customer? Most customers never post here yet have spent thousands with this company. No real reason too post unless there is an issue, unless you enjoy the BS associated with online "conversations".

Stogie1020
Herf-A-Holic

4 years ago

#27

Well, to be fair, no real reason to post even if there IS an issue, since this isn't monitored by CI, CBid, or customer service.

Whether you knew it or not, you came for the online "conversations."

Sorry CS is what it is. Dispute the charge with your CC?

Edited by user 4 years ago | Reason: Not specified

Culpepper76
Rookie

4 years ago

#28

Well, to be fair, no real reason to post even if there IS an issue, since this isn't monitored by CI, CBid, or customer service.

Stogie1020 wrote:

Well it serves to warn other potential customers that the CS sucks. That's a pretty good reason. I just spent a couple hundred here today and was planning on spending another couple hundred... but now I'm not. I'll wait to see how it goes. With all the talk I might be purchasing items they may not even actually have on hand and be siting on an order they took $$$ for but haven't sent... and won't answer to give an explanation.
F*** all that.

Stogie1020
Herf-A-Holic

4 years ago

#29

You may have noticed that there are litterally tens of recent threads posting similar info that you posted. It didn't stop you from purchasing, and it wont stop anyone else from purchasing. No one "checks here first" and then orders...

Good luck.

Culpepper76
Rookie

4 years ago

#30

Stogie1020 wrote:

I literally just told you that it did in fact stop me from purchasing lol.

Stogie1020
Herf-A-Holic

4 years ago

#31

I literally just told you that it did in fact stop me from purchasing lol.

Culpepper76 wrote:

And yet you still spent a "a couple hundred here today."

Clearly CBid does not care that you were "planning on spending another couple hundred."

Good luck with your issues.

Culpepper76
Rookie

4 years ago

#32

Either way I appreciate the post. Buyer beware is the point here and it's well taken. We will see if they earn my future business or not.

SEMPER FI Jarhead
Rookie

4 years ago

#33

Yea same here my July 12 order is still processing it says, sadly with my order for today tgat is processing. As usual no response via email and I just called the 800 number to hear DUE TO UNFORESEEN CIRCUMSTANCES WERE ARE CLOSED . Please check back shortly as we expect to open soon. LMAO yea I bet shortly

corey sellers
Herf-A-Holic

4 years ago

#34

Hopefully CelticBomber can help everyone out.

Stogie1020
Herf-A-Holic

4 years ago

#35

Hopefully CelticBomber can help everyone out.

corey sellers wrote:

Agreed.

Here's a link to his profile if you need to PM him for customer service assistance:

http://www.cigarbid.com/Forum/c/profile/101333/CelticBomber

bgz
Herf-A-Holic

4 years ago

#36

Agreed.

Here's a link to his profile if you need to PM him for customer service assistance:

http://www.cigarbid.com/Forum/c/profile/101333/CelticBomber

Stogie1020 wrote:

Thanks!!!

That was super helpful... he even officered a happy ending, but I told him I was a bit too married for that...

He did take care of my support issues though!!!

It's a good thing that excellent customer support like Celtic Bomber exists this day in age.

corey sellers
Herf-A-Holic

4 years ago

#37

Thanks Stogie maybe this will help all these folks out. CelticBomber does good job I had to use him last week on a order of Rockies.

ashifmadha
Rookie

4 years ago

#38

My card was charged 5 times and immediately reversed. Tried calling Customer Service but kept on hold for over 30 mins each time. Sent an email, no response. Kinda worrying!!! Hope they are reading this and do finally respond!!!