[quote=Heinz]I later learned that he is on paternity leave for 3 months.
[/quote]
Yeah!!!
If you ever talk to him, be sure to congratulate him on his immortalization in emoji form.
[quote=Heinz]
Is there any other customer service rep. or supervisor that we can contact?[/quote]
Yeah!!!
I believe he has an alt account called "MajorBoobage" that the inbox hasn't filled up yet. Yeah, try pming MajorBoobage.