I've been a customer for about two years, purchasing between $200 to $400 worth of cigars per month, without incident. My last order arrived, but was the wrong cigars. I contacted customer service to return that order which the service rep attempted to persuade me into keeping the wrong cigars. It was no, I. Just wanted my usual cigs. I di receive the return authorization and shipped those cigars back. When I received credit for those cigars, I was charged a shipping fee for the mistake they made. Who does business that way, charging me for their mistake. So long cigar bid!
riicardo62g wrote:
