riicardo62g
Tuesday, July 4, 2023 11:46:50 AM
I've been a customer for about two years, purchasing between $200 to $400 worth of cigars per month, without incident. My last order arrived, but was the wrong cigars. I contacted customer service to return that order which the service rep attempted to persuade me into keeping the wrong cigars. It was no, I. Just wanted my usual cigs. I di receive the return authorization and shipped those cigars back. When I received credit for those cigars, I was charged a shipping fee for the mistake they made. Who does business that way, charging me for their mistake. So long cigar bid!
Abrignac
Tuesday, July 4, 2023 11:55:23 AM
So you’ve been buying here for two years have have spent around $7,200 doing so. You get charged a shipping charge, even though they refunded your order. So now you’re ready to stop buying here for that reason. Did you reach out and ask them to also refund that before your hissy fit?

I’m throwing the bullchit flag on this. Try again. Maybe you can come up with a better rant.
tonygraz
Tuesday, July 4, 2023 2:38:19 PM
Is that you, Ricky ?
Stogie1020
Wednesday, July 5, 2023 12:09:09 AM
I love how the complainers always tell us how much money they spend, like that certain dollar figure entities them to some elevated level of customer service...

Should a first time customer not get the same level of service you are entitled to?

Join the Party elites or gtfo....
Palama
Wednesday, July 5, 2023 12:18:41 AM

I've been a customer for about two years, purchasing between $200 to $400 worth of cigars per month, without incident. My last order arrived, but was the wrong cigars. I contacted customer service to return that order which the service rep attempted to persuade me into keeping the wrong cigars. It was no, I. Just wanted my usual cigs. I di receive the return authorization and shipped those cigars back. When I received credit for those cigars, I was charged a shipping fee for the mistake they made. Who does business that way, charging me for their mistake. So long cigar bid!

riicardo62g wrote:



Did you contact Customer Service and try to resolve the issue?
ZRX1200
Wednesday, July 5, 2023 12:42:39 AM
Have you tried private messaging Celticbomber?
JGRAZ
Wednesday, July 5, 2023 8:27:12 AM
Bye
corey sellers
Wednesday, July 5, 2023 8:42:18 AM
I would send Celticbomber a pm with your order number and complaint . He usually gets to them faster that way he has helped me in the past.
KingoftheCove
Thursday, July 6, 2023 11:10:42 AM
Hi Ricky,
Don’t let the above replies upset you.
Those guys are all Internet bullies.
I will personally see to it that you get a full refund.
I promise….
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