I've been a Cbid customer for several years. I usually make purchases every week. Since this upgrade my shipments have been lost and I had to call every week to get updates on my orders. One order was lost and another was only partially filled. And now I was told that the current order was billed but they don't know when it will be filled. I understand they had a mayor screw up. But Jesus why not shut the system down till it can be rectified! Why keep taking on more business that they can't handle and inconvenience customers time and money. Out of frustration I requested a refund on an order that was lost because they wouldn't upgrade the cigars ( Because I won the cigars at too low of a price ) and they had no more stock on what I won. It's been 2 weeks for them to issue the refund! And the service dept. claims management is not accepting call or emails on the subject! WOW what kind of cutomer care is that! Shut the **** system down and get your act together!
BUDDHABABY wrote:
